Approval is not approved when any of the user is approved in group approval

[Rohith_0912]

Hello All,

I had issue, when any of the person from group approval approved, the Ritm need to approved and sc_task need to be created.

But for some scenerios it was not working.

See above Screen shot in that one of the approval record was requested state still once any one of the group member is approved, rest all need to no longer required.

Only some times we got this issue. can anyone let us know where we can check that.

[SumanthDosapati]

Hi,

There might be multiple cases,

1) check if the approving user has appropriate role

2) click on show workflow related link in RITM and see the activity status

3) Check the approval condition if it is 'anyone approves' or not.

4) Check if there are any other approvals along with it.

Regards,

Sumanth

[Rohith_0912]

Hello @Sumanth Dosapati 

1) check if the approving user has appropriate role -- I had check that he had appropriate role

2) click on show workflow related link in RITM and see the activity status - It was in waiting condition because approval field value was in "requested"

3) Check the approval condition if it is 'anyone approves' or not. -- "Yes"

4) Check if there are any other approvals along with it. -- "No"

[SumanthDosapati]

Hi,

Can you share you approval activity configuration screenshot.

Groups list and condition as below

[Aman Kumar S]

If you look closely, for one user state is still requested, and its  a single user, can you check if you have a single user approval being shot from somewhere?

Or the user also belongs to the same group?