How to determine location based on IP
Hi Team,I would like to determine a user's location based on IP Address without using any third party tool or API.Please let me know if there is a way.Thanks,Kannan
Forum Posts
Resolved! Assigned To person unable to see Cases assigned to them
Hello Community,I am going to try and explain this the best way I can, in hopes that someone will be able to follow and maybe lend some knowledge.The following has all been done in Non-Production Instance, so this is not urgent.Recently, my upper man...
Configuring the Hardware Asset form and need the Computer fields
I'm trying to add the cmdb_ci_computer fields (CPU like fields) to the Hardware Assets form. I see in the schema map that they are referenced field via the cmdb_ci_server. When I go to configure the form I have been unable to find those referenced fi...
Resolved! Is there a way to show the variables from the Requested Item (RITM) on the SCTASK form in the itil view?
Instead of having users drill up to the RITM level to view the variables of the request, we would like to show the RITM variables at the SCTASK level. Any recommendations on how to do this?
Move attachments to a different environment?
Hi.I have a project that will be going live later in the summer. My users would like to load data in the test environment and have me move it on go live day. This is fine, I can move lots of data, but the data involves attachments.Is there a way to e...
Resolved! how to display child change requests
Hi,I want to be able to display a Related List on the Change form showing Child Changes of the current Change.When I choose Configure --> Form Layout there is a suitable list available, but its not available when I choose Configure --> Related ListsH...
How to Use Alert like pop up in Business rule.
I have a business rule written to validate some filed in Change Module while updating. If it found false then it should show pop up alert and when user click on OK then it will re-direct to same page/filed.But I dont have any option to show pop like ...
Best practices for naming configuration items in hardware assets
We are somewhat new to the asset management modules in ServiceNow and I'm just wondering what a best practice would be for naming(Name field on cmdb_ci_computer) the configuration item that displays on the Hardware Asset form. I have setup the Disp...
How to Connect ServiceNow Data and Transfer Data in Talend
How you can we integrate the CData JDBC driver for ServiceNow into our workflow in Talend.
Providing read-only access to CMDB for non SNOW users
Hi, We would like to provide read-only access to our CMDB for users who do not otherwise use ServiceNow, are we able to do this without requiring a license?Thanks for any help.
Reporting on "oldest 5"
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Can anyone explain Routine vs Normal and Standard change types?
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
Resolved! After a change is closed - All fields should be set read only for all users (How to ACL this one)
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
Recording Disk Array's
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
How do we add an approval for a Change Task to the Change Record approval workflow?
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...