ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

recurring incident

I want to have an incident automatically generate for me on a specific day of every month. Is there a way to create a recurring incident that I can close every month and then it will automatically recreate an incident for me at a specific date?

Resolved! How to get VTB Labels applied to Incident to show on List View

Hi all... I have been reading through forums but cannot seem to find any clear info to help on the following... If I am in the Visual Task Board working thru Incidents and I label some of them as Defects; is there a way to get this applied Label to s...

Eileen by • Kilo Contributor
  • 3477 Views
  • 5 replies
  • 5 helpfuls

Order Guide Not Submitting From Service Portal

We have an order guide that requires checking a "checkbox" variable to determine what catalog item (rule base) needs to kick off. When the variable is checked for one catalog item, we are able to submit however when all options (catalog items) are se...

AP30 by • Kilo Guru
  • 1451 Views
  • 1 replies
  • 1 helpfuls

Disable hover color

Hello All, Is there any way we can disable the color "Green" in the image attached when hovered on to the catalog item in the Order Guide on Portal.     Thanks!

kuttti by • Kilo Guru
  • 2477 Views
  • 5 replies
  • 2 helpfuls

Expedited changes

As per ITSM, there are some changes that needs to be implemented faster due to compliance/ legal requirements. These are not emergency changes, as they are not implemented to fix a broken aspect in environment. How does Service now deals with "Expedi...

Rachna Aneja by • Kilo Contributor
  • 9554 Views
  • 8 replies
  • 0 helpfuls

Resolved! Informational changes

Informational changes are changes, that are implemented by vendors and organisation is just informed about same. e.g. 0 It could be real-estate changes, conducted by external vendors for which Organisation has no control over but to be informed and p...

Rachna Aneja by • Kilo Contributor
  • 4045 Views
  • 4 replies
  • 2 helpfuls

Resolved! Creating Catalog Task through Run Script

Hello All,   I have created a workflow using RunScript to create a catalog Task. Whenever I am submitting the Catalog, due to the workflow the task is getting created in sc_task table but is not attaching in the related list of RITM, which earlier us...

Swarnika1 by • Tera Expert
  • 4406 Views
  • 3 replies
  • 5 helpfuls

ConversionError: The undefined value has no properties.

I got this error whenever i click on the ui action button  ***************ui action********** not client callable (function(){ try { var states = {InProgress: 18}; new sn_hr_core.ACNHRKnowledgeScoped().createDraftArticles(current); current.setValue(...

Vijay27 by • Tera Guru
  • 6568 Views
  • 4 replies
  • 0 helpfuls

Incidents not updated for more than 10 Business(!) days

Dear colleagues,  Please kindly help me to apply proper filter in order to track Incidents that have not been updated for more than 10 Business (!) days. I am already using Operator RELATIVE: Updated RELATIVE before 10 days ago. However, this filter ...

Natalia S by • Kilo Explorer
  • 4173 Views
  • 7 replies
  • 0 helpfuls
Labels