Can we customize Multirow variable ADD button
Can we customize Multirow variable ADD button so that we can trigger action on click of that button after customizing.? and can we show previous stored multirow variable data into a form?
Forum Posts
Resolved! Creat an UI action button that should check all the child tickets are closed before closing the parent
Hi all, I have an urgent requirement I have to create an UI action button name as 'close' on 'Issue table' that should be visible to only users having some role. when state is resolved in issue table. It should check that all the related "issue task...
Resolved! gs.getUser().isMember is not working in script include
Hi Folks, Good Morning... i have created one script include, which is using in advanced reference qualifier. i am check gs.getUser().isMember in script include but it is not working. please find my script below. var filterUsersList = Class.create();f...
How to set a default dashboard as homepage depending on role
I have managed to set up a user preference for all that will set them to see a dashboard as a homepage. Now i am trying to set which dashboard they see If they have an ITIL role i want them to see a dashboard with a sysID of 8990eb501bc4e054af6b7...
Resolved! Auto populate manager field from a lookup select box field
Hi all, I have two fields namely User and Manager on a catalog form. Both these fields are of lookup select box type. The look up table for both is sys_user table. I want to populate the value of manager field as soon as someone fills user field i.e...
Can't see incident application in new Mobile Agent app in dev environment
I upgraded to New York and I was trying to test the new Now Agent mobile app so I can plan my production rollout of it for my ITSM agents. I believe I have installed all the plugins needed but the only thing I see in the mobile app is Service Catalo...
Dirty form focus in javascript log
Hi All, My onSubmit client script to display a message on a table is not working. When I click, the form is getting submitted as it is. When I enabled javascript log I could see all onload client scripts being called but when on submit, the log shows...
Resolved! inbound action
Evening all, I am working on an inbound action which is behaving rather odd. it is meant to fire a specific cat item, log as the person emailing in and take the subject and body as short description and description. At the moment the inbound action s...
'Stop processing detected after executing script' What is the reason behind and how to resolve that?
While processing inbound email am getting this message in logs 'Stop processing detected after executing script' What is the reason behind and how to resolve that?
What is the difference between ITIL and Approver license.
What is the difference between ITIL and Approver license.
Can we add text color in email mail scripts?
I am trying to add color red to the text on the email script and not able to do it successfully. The below mail script is for the 'Resolved notification- I have a Reject Solution button and then when clicked on the 'Reject Solution' button the text ...
how to make readonly field to editable?
Hi i have one user created field which is readonly field i want to make it as editable..in dictionary read only is unchecked only and no ui policy or script have written for it. and i could not able to find where can i change that field to editable
which roles grant read access to portal pages
I need to restrict a Homepage to a specific. I understand I need to create a role to have access, but what permissions do I need to grant them read only access?
REST message and long response times
Hi all, I have a case where I am calling the REST API of an orchestrating tool from a RITM workflow. The tool might take around 10 to 20 minutes to process the request and send a response. Below is the code that I have which will be inside the 'run...
one hour time difference in getdisplayvalue and getvalue
Hello Experts, I am experiencing very strange behavior while calculating the time difference between two dates. I am also using the schedule to exclude weekends from time calculation. When I fetch the values of GlideDateTime objects using getDisplayv...
