When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message. When someone with the admin role does the same thing, they see an empty catalog. When a standard...
Hi All, I have created a custom table. and the requirement is if i submit the record in that custom table, a notification should be triggered and when i open that notification it should have a button named "take me to the record" when i click on that...
Hi, I am trying achieve the below functionality of expand and collapse functionality of variables, can anyone please suggest how it is possible through widget. Thanks!
Hi, In a order guide 6 items is there. And this order guide is linked to the service portal. All items in a Order Guide is working fine in instance. In Service Portal other 5 items working fine. I am able to submit that 5 items in Service Portal ...
Hello, I am looking to populate incident description based on the variable selected from the record producer. Currently, the script is working as it should but because I have several select box type variables for zone, I am not able to get others to ...
I want to use Markdown text in text areas in Planning section of a Change Request. How can I styled text in these text areas?
I would like to use dynamic reference qualifier for variables of Service Catalog. I create script in System definition > Script Includes. I can use the script as dynamic reference qualifier for column of Form. But I can't for variables of Service Cat...
Hi All, Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
Hi, I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page. Thanks in advance, Regards,
Hi All, I have two record producer variables 1. week_day / Type is checkbox 2. screened_date / Type is Date The use case is when week_day is checked, screened_date should clear out (this is if a value has already been entered) and should not display ...
Hello, Investigating the usage of Blackout Schedules. Once we have those in place, I would be interested in hearing what others are doing when there is an "exception". Example: Our Blackout Schedule may exclude Production Changes from taking place du...
I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...
So in our environment when an incident is promoted to major incident an outage record is created when the outage begins as well announcement record to post on the Service Portal. We have recently noticed that the major incident time stamp is differ...
Hi, I want to hide a field from sys_popup view but that field should be visible only to service_desk role users. That role already exists in my instance. Can anybody help me with that. Let me know if i can achieve this without coding. Thanks, Vaishna...
Hi, The customer site I am working on doesn't currently use any form of discovery, the cmdb has been updated in the past by bulk upload via spreadsheet. We are about to do the same again due a large laptop refresh, these are new assets (and ci's) tha...
