Resolved! Incidents View Form
Hello, We have an issue with the incidents view - default view. From where we can define a concrete view for all of the system users?
Forum Posts
Resolved! How to re-assign an incident to other group if the user is a member of that group only?
I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?Regards,Gokulraj S
'Copy change' not available for Standard Changes
Hi All,I have observed that Standard Changes do not have Copy Change button/ feature in Helsinki version.For Normal and Emergency Change, Copy change is available and works as expected.Can anyone please tell me why ServiceNow have not provided Copy c...
Difference between catalog task and task
Hi,Any one pls tell me the difference between 'catalog task' and 'task' tables,is both are same?
How can I hide container in service catalog
HI All,I have to hide a container in service catalog. I can hide the variables in service catalog but unable to hide the containers.Has anyone done this kind of requirement. I tried through UI policies. I have attached a sample for the same.Kind rega...
Check if an attachment is added in current update of record
HiI need to check if an attachment has been updated to the record. on the basis of that i need to Run some function.Can this be possible?The skeleton can be like this: if(an attacment added){ yes(); else No(); I thought of a soultion to write an...
How an asset is created for CI?
I am curious to know how a CI which is discovered through discovery creates an asset. Is there any business rule or something? Which classes of CIs are classified as assets?Can I do some customizations that allow certain CI classes to create assets? ...
Re-using an Asset for a new CI
Let's say you have a physical server in your data center that's the Microsoft Exchange server. The company decides to move away from on-premise Exchange and the server is completely wiped of all applications and operating system. The CI should be mar...
Resolved! How can I relate multiple changes to a Release V2 record?
I am in the process of implementing the Release V2 module and I need to be able to relate number of change records to a release. In the previous release that link was there but in the new module it appears it can only link to one release record. ...
Resolved! Database View of Incident table and CI Relationship Table
Hi,How to create the Database view of Incident and CI Relationship table. we have to see the parent CI of the particular CI which we selected while creating the Incident.Please help.Thanks in advance,Naveena
Priority not showing correctly
As per ServiceNow, if the Impact is set as '3- Low' and Urgency as '1- High', the priority should be autopopulated by '3- Moderate'. PFB the screenshot of the same : But, after applying the template, the Impact and Urgency, be the same, the priority...
Resolved! HTTP header/http request in REST message
Hi Folks,Good Morning !Can someone please let me know, what is HTTP Request & HTTP headers in REST message ?Please find below screenshot for your reference for the same.Thank you in advance !Regards,Rishi
Resolved! Are SLA Definitions only available to tables that extend task?
I'm using the New Call module (was called a wizard when it was rolled-out in Geneva?) to triage the calls that my service desk receives from clients...and I'm trying to set up an SLA Definition to have an SLA clock on records that are inserted into t...
Personalized List Columns are reset to column defaults nightly
I have an ITIL user who has personalized the list columns in the Release Task List, which shows at the bottom of the Release Form. To personalize she selected "Reset to column defaults" clicked OK and then went back in to update the columns and sav...
Best Practices for Personal Notification Schedules
.Could anyone advise me on best practices to setup Personal Notification Schedules?I've found that I can put schedules in SLA > Calendars and they appear in the Personal Notifications drop down but I'm not 100% sure this is the correct way to set thi...
