Approval request is updating with empty short description and body details for ritms

[TejaswaniP]

We are receiving empty short description and body email notification for Approval request, even the condition has  mentioned type is not requested item. Could you please let us know how to solve this.

[Pradeep Thipani]

@TejaswaniP  - What conditions you have added there to exclude RITMs from email notifications.

You can find the details below in related list how email is triggered,

Thanks,

Pradeep

[Pradeep Thipani]

Hi @TejaswaniP ,

Is any other email notification getting triggering? have you the the logs of email. Try to debug using email logs. Pls share screenshots if you need any further assistance.

Thanks,

Pradeep

[TejaswaniP]

these are the email log details