How can I identify where the Approval "Description" field content is generated from?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago
Hi Everyone,
I have a question regarding the Approval (sysapproval_approver) form.
When I open an approval record for a Requested Item (RITM), I can see a Description section under "Summary of Item being approved" that displays all the catalog item variables and their values (as shown in the screenshot).
I would like to understand where this information is generated from.
Specifically:
- Is it populated by a Business Rule or Script Include?
i checked in client script, business rule i couldn't find
Below is the image
Thanks in advance
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
59m ago
Hi @TEJAS
The Summary of Item being approved section is generated by an Approval Summarizer Formatter that dynamically renders a specialized UI Macro rather than a Business Rule or Script Include.
Refer: KB0722392 Displaying fields in the Approval Summarizer
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti