Approval user activity in workflow did not generate new approvals but used the old approvals
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10-11-2023 09:42 PM
Hello experts,
I have a workflow in which I used "Approval User" Activity.
The workflow is triggered for a custom table record when certain conditions matches,
The workflow can be triggered multiple times whenever condition matches
Lets say 1st time workflow triggered, the approvals are generated, approver approves - all good
2nd time when the workflow triggered for the same record, the new approvals are not generated, uses the last approval status and proceeds with the flow.
Is this a expected behavior?
What I want to achieve is, whenever the workflow is triggered, no matter last time the approval is approved or rejected, this time I need to generate a new approval and based on the new approval status the workflow needs to proceed
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10-11-2023 10:24 PM
@Ankur Bawiskar @Vishal Birajdar @Sandeep Rajput
Can I get some input from you guys pls?
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10-11-2023 10:47 PM
Hi @Sruthi17
Can we have some screenshot please...??
Not sure if this works but can you try creating new approval record in workflow for that record.
means first check if previous approval record is there, if it's there then create new else go to approval activity like this.
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10-12-2023 08:41 PM
Below is the workflow screenshot
This workflow can be triggered for a same record multiple times when the condition matches
But only first time the approval user activity generates new approvals
Next time it doesn't generate approvals, simply makes the decision based on the previous approval status or I can say it bypassess the approval
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10-11-2023 11:41 PM
why again same workflow is triggered? does it start from the beginning?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader