Approver didn't receive approval mail to his out look but email already sent to him

SrinivasuSa · 6 hours ago

Hi Community,

The user has raised the following concern:

Please check where message for BSO approval for CHG0034847<javascript&colon;void(0)> went, and please resend it.
For some reason Tomasz doesn't have it in outlook inbox.

The approver, Tomasz, has confirmed that he did not receive the approval email in his Outlook inbox.

The approver has reached out to me requesting the approval email to be resent, as I am an admin in the production environment. However, upon reviewing the email logs, I can see that the approval notification was already sent successfully.

Please refer to the attached screenshot for details.

Kindly review the above and advise whether the approval email can be resent to the approver.
or please let me do you extra information on this

Thanks in advance for your support.

Best regards,
Srinivasu Sagiraju

SourabhAkiwate · 5 hours ago

Hello @SrinivasuSa , Good Day!!!

Please check the below possibilities their are chances that user did not recieve the mail.

1. Go to App Navigator > All > Bounce Email Address

Search the user with "Email address" and check the state. If it is "Blocked" then, change it to "New".

Also, change the failed count to "0".

2. Open the User profile and check the Notiication is "Enable".

Request you to check above changes and let me know if you still facing the issue.

Thanks & Regards,

Sourabh A

SrinivasuSa · 4 hours ago

Hi @SourabhAkiwate ,

Thank you for your response

1. I do not see any record for this user in the “Bounce Email Address” table.

2. Yes, Notification is enable

Kindly review and advise whether we can resend approval mail to user

Thanks in advance!

Best regards
srinivasu

SrinivasuSa · 4 hours ago

Hi @SourabhAkiwate ,

Thank you for your response

1. I do not see any record for this user in the “Bounce Email Address” table.

2. Yes, Notification is enable

Kindly review and advise whether we can resend approval mail to user

Thanks in advance!

SrinivasuSa · 4 hours ago

Hi @SourabhAkiwate ,

Thank you for your response.

1. I don't see any record with this user in Bounce email address table

2. Yes, Notification is enable

Kindly review and advise whether we can send approval mail to user again?

Best regards,
srinivasu