ARTICLE - Custom Attachment Visibility Before Upload (UI16)

[arorsu1]

Hi everyone 👋

I had a requirement where users need to choose the visibility of attachment(s) before uploading them.

 

Requirement

When a user uploads attachment(s) from a record (e.g., Catalog Task):

• Ask the user who should see the attachment(s)

• Based on the selection:

  • Internal

    • Attach to the current record (e.g., SCTASK)

    • Visible to technical team members only

  • External

    • Attach to the parent RITM

    • Visible to the requester / end user

So essentially, we want to control where the attachment is inserted and therefore who can see it.

Why Not Native Attachment Button?

Out-of-the-box attachment button:

• Immediately uploads to the current record

• No way to intercept and ask for visibility before insert

So we had to override the behavior.

Project: https://developer.servicenow.com/connect.do#!/share/contents/9890958_custom_attachment_visibility_be...

[Adrian Ubeda]

Hello @arorsu1 ,

For accomplishing this requirement you'll need to create some custom UI Page and customize as needed (https://www.servicenow.com/community/servicenow-ai-platform-blog/create-a-custom-attachment-button-f...) inside the ui Page you'll need to create the choice selection and add the logic needed (https://www.servicenow.com/community/itsm-forum/how-to-create-quot-choice-quot-field-on-quot-ui-page...)

I let you some useful resources for this

[arorsu1]

Thanks. Already implemented this — just sharing the requirement and the approach we took to solve it.