How to display department on the "caller" field - attributes

[ToniOxley]

Good Morning,

Please can someone advise, 

I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names, email and department to display when the magnifying glass is selected on the "caller field" 

I have entered the following code into the caller attributes field - it doesn't seem to be doing anything!

encode_utf8=false,ref_contributions=user_show_incidents,ref_ac_columns=email,ref_ac_columns=department,ref_ac_columns=first_name;last_name,ref_ac_columns_search=true

Example; the colleagues Name seems to be duplicated and the department is missing ... 

We would like the "name", "email" and "department" attributes pulling through. 

[Ankur Bawiskar · Accepted solution]

Hi,

please use this in variable attributes

you need to separate the field names with semicolon(;)

encode_utf8=false,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;email;department,ref_ac_columns_search=true,ref_ac_order_by=name

Regards
Ankur

[Anurag Tripathi]

Hi,

Use this

encode_utf8=false,ref_contributions=user_show_incidents,ref_ac_columns=email;department;first_name;last_name,ref_ac_columns_search=true

-Anurag

[ToniOxley]

GREAT THANK YOU BOTH!