Assigned assets in a request

joshmorris · 3 weeks ago

Hi guys,

Out of the box in an incident in SOW there is the record information and it shows things like assigned assets etc

How can I get the assigned assets link to show in the record information for a request in SOW as this would be useful for us.

Dr Atul G- LNG · 3 weeks ago

Hi @joshmorris "This is called a card. You need to configure it in a similar manner on the REQ (Request) record. It would be a good customization if you want to bring this feature into the REQ form as well."

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Ankur Bawiskar · 3 weeks ago

@joshmorris

you will require customization for this by identifying the correct UI builder component.

What you want to show when it's REQ form?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

joshmorris · 3 weeks ago

I would like to show the user card with the recent incidents and recent interactions and most importantly the assigned assets