Assignment groups are missing in the list view of Requests

[Gopal14]

Hi,

I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment groups its the requests that are not in the prod environment:

Below screenshot for Dev:

In dev assignment groups are showing for Request and Incident.  in dev for request, when I check the xml of request assignment group is there.

Below in Prod:

In Prod for Requests Assingment groups are showing as empty, however for Incident assignment group is populating.

when I check the xml of request record, assignment group is showing as empty, but for RITM assignment group is there.

[Ankur Bawiskar]

@Gopal14 

In prod does your Req have assignment_group populated?

if not then it won't show

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[Gopal14]

@Ankur Bawiskar 

No Request is not have assignment_group, that is the reason it is not showing.

but how to populate assignment group in request?

[Ankur Bawiskar]

@Gopal14 

Usually customers don't use assignment group on REQ

it's your customer requirement why they didn't fill

You can discuss this with your customer.

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[Ankur Bawiskar]

@Gopal14 

Hope you are doing good.

Did my reply answer your question?

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