Assignment groups are missing in the list view of Requests

[Gopal14]

Hi,

I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment groups its the requests that are not in the prod environment:

Below screenshot for Dev:

In dev assignment groups are showing for Request and Incident.  in dev for request, when I check the xml of request assignment group is there.

Below in Prod:

In Prod for Requests Assingment groups are showing as empty, however for Incident assignment group is populating.

when I check the xml of request record, assignment group is showing as empty, but for RITM assignment group is there.

[Dr Atul G- LNG]

Hi @Gopal14 

The REQ has an assignment group field, but out of the box it is not populated because, generally, we do not track progress at the REQ level. Progress is tracked at the RITM level.

In this case, the survey can be triggered on the RITM. However, since the survey is currently configured on the REQ, you can create a Business Rule to populate the RITM assignment group on the REQ as well, and then it will be displayed here.