ATF Record Insert Error

[Khalid9030]

Hello,

In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears.  I have checked in the Test results in ATF the error is "

Operation against file 'cmdb_ci_service_discovered' was aborted by Business Rule 'Check Uniqueness for SN App Service.

What could be the cause of this issue and how we can resolve this issue ?

[Shaqeel]

Hi @Khalid9030 

Kindly check this:

Article 1 

Article 2 

There will be a BR on cmdb_ci_service_discovered table which is restricting the record update. If on transform map you say run business rule to false then this will work.

Regards

Shaqeel

[Khalid9030]

@Shaqeel 

Thanks for your reply,

I have removed the number field from the Record Insert step even also getting the same attached business rule causing issue. 
Please help me to resolve the issue. 

[Shaqeel]

@Khalid9030 

I don't know the resolution unfortunately.

If it does not affect the test run, you can always ignore this by adding this error in ignored list.

Regards

Shaqeel