Transform synchronously BR is throwing error

[anasuyaray]

Hi,

While inserting the data from SOAP to service now it is working fine. incident number has a coalesce. When try to update the data by passing the incident number, it is getting inserted in the import set table with the following error:

Operation against file 'incident' was aborted by Business Rule 'Transform synchronously^(sys_id of the record)'. Business Rule Stack:Transform synchronously,Justification on few fields changes.

If I change the import set mode to asynchronous, error is not coming as business rule is only running on synchronous. But Asynchronous will take time to update the incident record.

Please help me on this.

Regards,

Anasuya

[anasuyaray · Accepted solution]

Sorry I got the work around. A business rule was running on incident asking to fill the work notes.. That's why it was happening.

[Deepak K]

Hi Anasuya,

This thread helped me and saved a lot of time. Thanks

I have also faced the same issue. There is one BR on the target table is aborted the action.

So What I observed is that this kind of errors will be thrown when any of the business rule on the target table is aborted.

Thanks,

Deepak K