ATF Test step
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Wednesday - last edited Wednesday
Hi All,
On the problem Management form :
When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation -> return to existing form-> and state will be moved to the Fix in progress state on the problem form.
How to achieve this in the ATF using Test steps.
I have created ATF steps but also approval is generated but when approved its not getting to the next stage
(I cannot paste the ATF steps here because it's quite of many steps and will be hard for anyone to navigate hope you understand)
Anything would help!!
thanks
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Wednesday
without knowing what are the steps and where it's failing can't help
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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Thursday
When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation -> return to existing form-> and state will be moved to the Fix in progress state on the problem form.
as i described earlier this is the error
below are the test steps:
is there something missing!!
thanks
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Thursday
You are using wrong steps.
So after step 14, save the problem form.
Next user use Apply filter on list>>approvers(Related list).
and add fields such as approver is Charlotte or state is a requested.
Then impersonate to user and use open existing record>>apply filter on list.
It will open the correct approval form.
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Shaqeel