Overview In recent times, I came across a requirement to automatically populate a date field (custom field – RCA due date) on Problem records during creation.This article explains the issue encountered initially and the improved solution. Requirement...
Like the title says. I'm a Problem Manager with access to the Problem table and the Problem Tasks table and such, and want to create a report Problem records without any problem Tasks attached.Is this possible within reporting? I can't seem to find a...
When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...
Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...
In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?
Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
Hello Team, I have written the below code to show the Confirm message based on Assignment group the message is showing fine for both if & else conditions in client side but when it takes if condition it's showing the confirm message and when tasks ...
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
I want to prevent a problem record from closing before its related problem tasks gets closed using the below(before update) business rule on problem table.But it is just showing an invalid update pop up and moving to closed state while there are sti...
Hi All, On the problem Management form :When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation...
we have a situation in production instance that RITM still in progress even if the task is closed,how to rectify what has happened and solve this?
I created a test plan and test board following all the steps as instructed in Test Management 2.0 (test plan/test cycle/test suite), added and ran the tests, but the test board doesn't show the results of the tests that were executed. Has anyone else...
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to valida...