@John H
Steps for you to get started
1) Impersonate user
2) Open a Catalog Item
3) Set Variable Values
4) Order Catalog Item
5) Record Query - sc_request where SysId = Output from Step 4
6) Record Query - sc_req_item where Request = Output from Step 5
7) Record Query - sysapproval_approver where Approval - Output from Step 6; Give some timeout as 10seconds
😎 Open an Existing Record - sysapproval_approver where Sys Id = Output from Step 7; Give some timeout as 5seconds
9) Click UI Action "Approve" so that user approval is done
10) Record Query - sysapproval_approver where Approval - Output from Step 6 AND State is Requested
11) Open an Existing Record - sysapproval_approver where Sys Id = Output from Step 10; Give some timeout as 5seconds
12) Click UI Action "Approve" so that Group approval is done
13) Record Query - sc_task table where Request Item is Output from Step 6
14) Open an Existing Record - sc_task where SysId = Output from step 13
15) Click UI Action "Close Task" to close task
16) Open an Existing Record - sc_req_item where Sys Id = Output from Step 6
17) Field values validation - validate Stage = Completed
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
