Attachment Issue after Vancovuer Upgrade

pramodkumar · ‎01-31-2024

Hi All,

After Vancouver upgrade whenever we add attachment to any record, we see this error info message

"This record contains secured information and/or attachments that you are not authorized to view". Can anyone help me how to fix this?

Thanks!

Dr Atul G- LNG · ‎02-01-2024

Hi @pramodkumar

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718011

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Snow User4 · ‎02-16-2024

pramodkumar,
Did you get the resolution on it please

pramodkumar · ‎02-19-2024

There is a custom business rule(display) on task table. We made changes to it

Sumanth16 · ‎02-19-2024

Hi @pramodkumar ,

Please refer to below article:

Use the glide.image_provider.security_enabled property to control the security settings for images. If set to true, images are visible only to authenticated and authorized users. If set to false, images are visible to anyone with a URL to the attachment.

Check user roles and any ACLs that are failing.

Refer to the below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718011

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Sumanth Meda