Auto Add Agenda Decisions

JD31
Kilo Expert

Is there any way to edit the OOTB format when sending CAB emails? Possibly include the Short Description of the Change.

Auto Add Agenda DecisionsCheck box for capturing agenda decisions automatically on the meeting widget. The agenda decision is captured in the following format:

(CAB Automation) - <change request number> - <decision> - <CAB Manager name> - <time><AM/PM> <timezone>

This is what is included in our email after the CAB meeting ends.

(CAB Automation) - CHG0012345 - Approved - CAB Approver - 07:20:00 - US/Eastern

Can this be edited to look like below?

(CAB Automation) - CHG0012345 - Short Description - Approved -  07:20:00

4 REPLIES 4

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

did you check already this part of the official documentation? It might help you.

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/task/...

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

Hi,

I did review the docs. Can't seem to find the solution to this.

Cathy W
Kilo Contributor

I have a user that is asking the same question. The link that Alberto provided doesn't seem to offer a way to make this change. Does anyone know if this can be done and how?

Our version is Madrid patch 7

AS_EP
Giga Contributor

Has anyone found a solution?