Hi guys,
I'm trying to understand the reason why I didn't get an Email Notification when a user click on Follow button in the header of the Incident record, I'm aware of a popup has been raised in the Toogle Connect Sidebar, however with all connect ...
Hi guys,
I need your help please.
I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language.
Now, I'm testing it and I can't find the reason why the name of the fields in...
Hi guys,
I have a problem with the below function for parse a string and extract a part of it
function grabContent(str, start, end) {
var startLen = start.length;
var s = str.indexOf(start);
var e = str.indexOf(end);
var scrape = str....
Hi all,
do you need how to show the Agent Mobile app Interface on desktop?
I always used to just add $m.do to my instance link but this works for the Classic Mobile app. In this way we can test and use the mobile app directly to the desktop.
Is there...
Hi guys,
I need an help for configuring the Advanced Reference Qualifier in the right way.
In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table.
I would like to fill this field automatically with...
Hi there,
This is an OOB behavior and it's been there since Quebec release, refer to the following KB article for further details:
Error while adding Service Offering to a Catalog Item or Record Producer
Note: the mentioned Business Rule can be deact...
Hi there,
please find below our Best Practice to move KB article between instance:
The below steps will help to transfer the KB article on the whole, with all related items together.Please go through the steps, as it needs to create an application an...
Hi @Arun Prakash A
refer to the following official documentation:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/integrationhub-store-spokes/task/setup-rem-instance.html#setup-rem-instance
Here you'll find also other he...
Hi @Desmo
check the solution here, it should work:
https://community.servicenow.com/community?id=community_question&sys_id=189587eddbd8dbc01dcaf3231f9619ce
If I have answered your question, please mark my response as correct and helpful so that othe...
@Vidit Mittal try to give the role "agent_workspace_user" first, then the system will auto create a role named as the Agent Workspace name and grant it to the users with the role "agent_workspace_user" but you need to provide first an OOTB agent work...