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User Activity

Hi guys, I'm trying to understand the reason why I didn't get an Email Notification when a user click on Follow button in the header of the Incident record, I'm aware of a popup has been raised in the Toogle Connect Sidebar, however with all connect ...
Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...
Hi guys, I have a problem with the below function for parse a string and extract a part of it function grabContent(str, start, end) { var startLen = start.length; var s = str.indexOf(start); var e = str.indexOf(end); var scrape = str....
Hi all, do you need how to show the Agent Mobile app Interface on desktop? I always used to just add $m.do to my instance link but this works for the Classic Mobile app. In this way we can test and use the mobile app directly to the desktop. Is there...
Hi guys, I need an help for configuring the Advanced Reference Qualifier in the right way. In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table. I would like to fill this field automatically with...