Auto initiation of discussion when change request moves from new state

Ssinha4 · ‎07-03-2025

An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.

GlideFather · ‎07-05-2025

@Ssinha4 I was simulating it in my PDI and it didn't happen to me, but perhaps you might have some configurations/plugin in place that I don't..

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Dr Atul G- LNG · ‎07-05-2025

Hi @Ssinha4

No, this is not available out-of-the-box (OOTB). It’s likely that a Business Rule (BR) or Flow is being triggered.

I recommend trying the following:

Repair the Change Management plugin
Repair the SOW plugin
Then re-test the behavior

This should help identify if the issue is plugin-related

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Mohammad Danis1 · ‎07-05-2025

Hi @Ssinha4 ,

No, this is not OOB behavior in ServiceNow.
If your instance is initiating auto discussions during those specific state transitions, it's due to customizations or enhancements done on top of the platform.