Auto initiation of discussion when change request moves from new state

[Ssinha4]

An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.

[ZacharyY]

This also started for us after the upgrade to Yokohama.

[Tadz]

Hi, also experienced this on my PDI. No customization done on it. So most likely OOTB but I can't find any documentation or the BR/Flow triggering it.

[Tadz]

Hi, looks like i found the root cause:

Its the Business Rule "Refresh Impacted Services" which is running on change_request table.

Which is calling "sn_collab.CollabChatScriptObject.createChat" under TaskUtilsSNC.

I'm assuming this is OOTB since there are no customization done to the BR and Script Include.