Auto number enable check box not available

[NaveenKumarSN]

Hi All,

can any one help in unhide auto number check box in incident table similarly when i create new user user there is no password field.

Please guide me to how to unhide

[AnushaB]

Hi @NaveenKumarSN

Change the scope of the application to global and edit the auto number field.

Your current application scope is Quality kiosk Technologies Pvt Ltd. Change the scope to global by clicking the here in the popup information.

If my answer helped you in any way, please then mark it as helpful.
Anusha Bonthu

[NaveenKumarSN]

Thank you all for response 

I have tried what you all said 

checked UI policies and ACL but unable to find Auto Number and Password fields

[Barath P]

@NaveenKumarSN 

You can try below steps :
Make sure you application scope as global

Incident > Configuration > Form layout:


Check if the Number field is listed in the Available section but not in the Selected section. If it’s available but not selected, move it to the Selected section to show it on the form.

And save the form. Follow the same steps for password Field in User Table:


"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thanks & Regards,
Barath.P

[NaveenKumarSN]

Ass you said i did but my question is Auto number check box field is not visible on Incident table form. While form loading it is visible and once form fully loaded then it is not visible 

same issue getting for USER form also

[Barath P]

@NaveenKumarSN 
Have you checked, is there any client script or business rule are running for the auto number and password field?