Need to show disruption message on catalog item level
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10-06-2024 09:37 AM
Hi,
If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.
when customer raising case message should be displayed on cat item level.
Dusruption Manager will add those message in servicenow.
any suggestions here?
Can we create one field and give an access for that field to disruption manager to add the message and write some logic to display those messages? Something like that. Or any other idea please.?
PLEAS HELP HERE.
Thanks
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10-06-2024 10:13 AM
Create a custom field on catalog item level like disruption message ( multiple line text )+ mandatory always and give write access to only the manager.
Write a Script to show the message accordingly
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10-06-2024 11:18 AM
@Mani A thanks for the reply.
What script we can use here to display that message on portal after open the catalog item. Can you help with that.
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10-07-2024 12:22 AM
write onload client script to get the value of custom field by using glideajax
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10-06-2024 08:09 PM
Instead of something custom have you tried the service status widgets?
Or announcements and outage banners?
