Auto populate short description of interaction with incident short description

[brianfontai]

Hello,

When i am in agent workspace and use the quick action to create an incident I would like to have it so once I insert the incident it will check if the interactions short description is blank and if so it will copy the incident short description into the interacation short description. Im not sure what table to query? The interaction related records table?

[Dr Atul G- LNG]

Hi @brianfontai 

It is something OOTB now, i just tested in my PDI

I just click on Create incident UI action.

[brianfontai]

For some reason it dosnt work when using agent workspace quick actions. If you use the /inc to create an incident the short description doesnt copy.

[Dr Atul G- LNG]

I am using SOW. Could you please try updating your Agent Workspace to the latest version? If that’s not possible, you’ll need to write a Business Rule or update the UX action (Create Incident) and add a line of code to get and set the value