Automatically send notification X days after incident set to Awaiting User Info

[jamesjli]

Hi,

I would like to send an email notification X days after the incident state is to 'Awaiting User Info'.   I created a new notification, in the When to send section, I need two conditions:

1. Incident state is 'Awaiting User Info'

2. This is the part I'm struggling with.   I tried setting Updated relative on 5 days from now but nothing was sent.   I tried a couple of other options as well and none worked so far.   I could use some help on this.

Thanks,

James...

[Alok21]

Hi James,

Can you please share the detail steps you followed to accomplish this task?

I am struggling to fix this issue.

Regards,

Alok sahu

[Kalaiarasan Pus]

This might help

http://wiki.servicenow.com/index.php?title=Notification_Examples#Define_a_Scheduled_Event