hi, for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything. does anyone has expereince with this ?
I am playing with Flow Designer trying to create a flow for a record producer for the first time and I am not having much luck. I have created record producers, but never used Flow Designer to manage the flow. I have used Flow Designer for catalog it...
Hi All, in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that mo...
I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...
Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...
I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their use...
Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...
hihow to validate the output of a flow designer subflow in ATF test suite using run script option?What can be the script?
Hello Guys , I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . I have referred to few community threads but they are using mail:to...
REQ - We have seen an uptick in frustrated users not getting a response because they are responding to emails to tickets that are in a closed state. Seems like there is no NDR or auto-reply to say that the incident has not been updated because the t...
ver.TokyoWorking on a instance setup to use SSO. Login works as expected, but now I have a new requirement to now allow certain types of users to login. The setup also uses a "login script" that is essentially a transform map during the process. I ha...
I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...
Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...
Hi All,I am getting "URLDecoder: Illegal hex characters in escape (%) pattern - Error at index 0 in: "jo"" error in flow action.I am using SOQL query to fetch the names from salesforce Account table where name LIKE '%" + inputValue + "%'";here inputV...
here is script i am using in my UI Action: var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...