Hello Team, I have a requirement.The assigned to field should be added to the service portal view of all open tickets, and if this field is empty, it should be listed as 'Unassigned'Can anyone suggest how to achieve this requirement?
Hi everyone! Is it possible to identify if the Additional Comment on RITM was posted via portal or from back end? We need to create two a new email notification that will be triggered if:1. The additional comment on RITM is posted via portal 2. Addit...
I have been out of the SN world for a few years and I have been asked to complete a few tasks for our company. I have a portal page that I need to some kind to link to a record producer page for the user to report a issue with an asset. The record ...
Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...
Hi Community, I want to copy attachments for variables value. Attachment added on database_oat_certificate variable should copy this attachment to the servers added in server_name_s variable. Also, the attachments which are added on lot of variables...
Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks
Hello community! First time crying for help!I am working on a service catalog item.I am trying to use a script include and catalog client script (posted below, adapted from one I found here) and it's not working.My use case is, the end user selects a...
Hi, Can someone please help me on the below script.Based on the what type of restoration do you need i need to restrict the select the server names variable(The type of the variable is List collector).EX: If the option is Full VM i can only select 5 ...
Hi Team, By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please. Screenshot attached for...
Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...
Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?
Hi All,I am referring for SOW and I found the below link for it's feature. https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-release-updates/ta-p/2627328 Here I had one doubt that how to get investigate ta...
In the contextual search menu, whenever we are raising an incident, for example, "Outlook not working," if we write this issue in the short description, it should display the knowledge articles related to fixing issues related to Outlook. Now, my tas...
How to convert this: 20220831T000000Z into a date time
Hi folks, Recently the instance got upgraded to Vancouver. From then the UI Actions are shrunk in size or got smaller like we could not even read the UI Action names. The buttons are configured in custom table in custom application, this issue happen...
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