I have a string field on a form and I wanted to update this field value live based on the other values of the records. I tried calling script including in the 'Calculated value' & 'Default Value' of the dictionary. However, it seems no values are pre...
Hi experts,we have created variables called 'firstname', 'last name' & 'middle name' in a variable set of a record producer.Our record producer creates a record in incident table. We have custom fields 'firstname', 'last name' & 'middle name' on Inc...
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
There is an excel sheet containing information about CMDB CI, CMDB Server, and CMDB Windows Server data. Which target table should be selected?
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Hi Team,I need to check 3 conditions in flow designer in which I am facing issue, 1) how to check "requested for" is VIP or not?2) how to check "requested for" manager is VIP or not?3) how check the "requested for" manager is the org manager?note man...
Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...
Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...
Work notes journal field is not visible on the page. Can anyone help me to figure this out? I have verified there is only one activity filter which is what I have seen a lot of people say is the root cause. Please let me know if there is any addit...
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. For example ...
Hello Everone, We have two fields, one custom field (rich text) and the other out of box field (plain text). We have a requirement to transfer from the rich text to the plain text field. The data is copied as HTML codes rather than the actual charac...
when we click on Create Change button on RITM then auto-populate the short description value of RITM to Change request Short description field.
HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
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