Hi ,I have a before Business Rule on the table 'problem' with error msg displayed that prevents the change of state from 'open' to 'resolved' or 'closed' if the problem still have open tasks . There are no conditions based on the role or user in the ...
Hi Team, I have requirement to create email notification for assignment group member once SR task is assigned to them. But it should be allow to subscribed users whenever they needed. OOTB the notification preferences primary email is automatically e...
Hi All, We need to calculate the age of each RITM. How can we achieve this? Requirement is to show this data (age of each RITM) in Dashboard. Thank you..!!
Hi Experts, I want to set the instance default language to "British English (United Kingdom)". I could not find it in "System Localization" module. Please see below screenshot. Please tell what I need to do to set the language? Regards Ramandeep
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Hello all, I am trying to determine how I can utilize field dependency (or some other platform functionality) to make it so certain states appear on a requested item based on the catalog item requested. I have a very specific request which has requir...
Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...
Hello, User A has the Admin role who can see all the knowledge articles and catalog item in search field on Service portal. User B is end user and is not able to get the same search results as User A for instance User A gets 8010 results and for the ...
I have an offboarding workflow triggered by a catalog item.There is a variable in the form called "employee_name". I would to setup a task in my workflow if this user has an "itil" role.I can't seem to figure out how to get this information from the ...
I have a request to report on Affected CI's from a Change request. In Test I was able to find Affected CI table, but it is not in Production.The Report that I want would give me something similar to below. (Mind you it is not giving me the result, bu...
Hi All! I have a Catalog UI Policy which make one field in INC form read only.I want to add condition to check if currently logged in user has role 'admin' to exclude this users to make them able to change this field if it will be needed.So condition...
Hi All, I have a requirement , to find the duplicate user records based on the name and to find the users based on the last login in 3 months and 6 months looking your help
I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.The bel...
Hello Team, when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. existing mails script is : (function runMailScript( /* GlideRecord */ current, /* TemplateP...
I need to Integration of Servienow With MS Teams for On Call Scheduling on collaborate tab. How can i get a Collaborate tab panel from the sidebar on service operation landing page. As i need to integrate with MS teams to SOW, But not able to see the...