Hello guys!This regards a Record Producer. I want that when you point with the mouse over one of the Multiple Choice options, that a specific help message is displayed for each option you hover over.How do I achieve this? Should I create an onChange ...
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Hi, I tried to create record through action in flow designer. But, previously I have selected table name in the 'Table' field and updated the fields. But right now, it's showing fields like 'Name' and 'Entity'.It's looking like strange, because I una...
Hello all, I am trying to determine how I can utilize field dependency (or some other platform functionality) to make it so certain states appear on a requested item based on the catalog item requested. I have a very specific request which has requir...
Hello Team, Can't attach jpeg files into a ticket using the Now Mobile and Agent (IT) apps. It makes the user unable to attach screenshots or manager approval. Note: Jpg is working but JPEG is not working. Thanks
Hi Team, I have custom table for example ABC, it has 2 fields User-> reference to user table, group->reference to group table.Any addition/deletion I was users should be added/deleted from the group. Please suggest
Hi Community, I want to change the value of CI state from abc to xyz selected on the CI list collector field of a catalog item using workflow. This is what i did so far. var grCI = new GlideRecord('cmdb_ci');grCI.getValue('server_name_s');grCI.addEnc...
Hi,In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot. Once i click on the All tickets in the service portal below page will be redirected here and i want to modify the color of the Open incidents, clos...
Hi @Ankur Bawiskar ,How can I update the target table records by using multi row variable set in record producers. Let say for every record in MRVSet if matching record in Target table is found then I have to update it else new record will insert by ...
Hi all,I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RIT...
Hi All, My Requirement is when ever someone mentions any user with @ in RITM or INC worknotes/additional comments they need to be notified with what is mentioned in the worknotes or additional comments . for this i have used existing OOB email script...
Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...
Hello, User A has the Admin role who can see all the knowledge articles and catalog item in search field on Service portal. User B is end user and is not able to get the same search results as User A for instance User A gets 8010 results and for the ...
Hi there, I am trying to display the user email from the user list collector in the info box but this is not working on the requested item and catalog task. can anybody please help me with the code... This is working on the item view on the portal bu...
Hi, I want to know if this is how flow designer works in Servicenow. I have created catalog task under If logic in Servicenow, I want to update the status of this catalog task if RITM is opened, but the catalog task that got created under if logic i...
