Hello Developers, Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on th...
Hi, I would like to implement the below scenario.Only User A and B should be able to Add / remove the group membership for the Group name starts with "ABC" .Other users should not modify the group membership. Please suggest how to implement this w...
Hi I have added new choices for On Hold Reason 1. awaiting delivery2. awaiting payment3. awaiting contractor and I want them to be visible only when the category is facilities and should be hidden for other categories.Thanks.
In the Incident Task, After filling the mandatory fields, in Verifone message I'm getting some error message.Can any one help me on this.
Hi Team, I have one question regarding $scope.$on question in widgets. I see the function $scope.$on("field.change", function(evt, parms) { ... } is called only when the record picker is changed within the same widget. Is it possible to invoke this f...
Hi All, We are planning to build a workspace from scratch. What are the better ways to build it.Can anyone please guide me on this. Also any resources on this would be helpful. TIA.
Good afternoon, I have created a flow where when the SC is closed, it will close the RITM.However i am struggling to add the steps where - After the RITM is closed, it should close the REQ When i am trying to add the Action, i do not see REQ in the...
I am trying create Output ECC Record to execute the PowerShell file in MID Server.But the Output records Status is 'Ready' only, its not chage the State to 'Processed'. Kindly assist me on the same.
Hi, We have an excel file which will be imported into Servicenow instance on daily basis and there is separate form to import the data using the excel. Both the methods are using the same transform map to import and update/create the asset records i...
Hi all, I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal. Any idea why this is happening? How can I remove the Request from Open Requests? Thanks,Mallika
Hi All,We have an issue. Please help us to make the change request form field "Post Implementation Review" field editable even after the change request state and stage is closed complete. Please do email me if you have a solutions.Thanks in Advance
Hi,We have a customized change type called BAU. when updating the state field it does not reflect on the list view. upon investigation, we found that there are 2 state fields. one is specifically created for the customized change type and the other i...
Hi,I have a simple requirement to show field message if user is SLT true. I have used Display BR to get the value from user table and called that in my client script. g_scratchpad is passing undefined value to CS (checked with alert). Not sure if i a...
I have one catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can d...
Hi,I have two fields in the catalog item which is "Opened For" and "Preferred Contact number" once i change the opened for contact number would be auto populate.I have achieved this by using the auto populate which is working fine.But if i impersonat...
