Best approach to auto assign to particular group

[pramn]

Hi Team , 

We have Created a new catalog Item , what is the approach to when user submit the form from portal , it should assign to Particular group 

do we have any option or we need to create Flow designer ?

Thanks for your help 

[MC30]

Hi @pramn ,

You are correct you can use flow designer. Below are the steps:

• Go to Flow Designer

• Create a new flow:

  • Trigger:
    • Table = Requested Item [sc_req_item] or Catalog Task (sc_task) based on your requirement
    • Condition = Catalog Item = Your Item

• Add Action:

  • “Update Record”
    • Table: sc_req_item or sc_task
    • Set:
      • Assignment group = <Target Group>
      • Optionally: Assigned to

If my response helped, please mark it as correct or helpful.

Regards,

Madhuri

[Tanushree Maiti]

Hi @pramn 

• Create a Flow: Go to Flow Designer > New > Flow.
• Trigger: Set Trigger to Service Catalog.
• Action - Get Catalog Variables: Use this action to fetch the variables from your new catalog item.
• Action - Create Catalog Task:
  • Set the Table to sc_task
  • Set the Assignment Group to your particular group.
  • Map any variables you want to be visible on the task.
• Save and Activate the flow.

Lastly - Link to Catalog Item: Open your new Catalog Item (maintain item), go to the Process Engine tab, and select your flow in the Flow field.

[Ankur Bawiskar]

@pramn 

We do have flow or workflow associated to catalog item to handle what happens post request submission

if you are using flow then you can use Decision table and dynamically set the group

see this blog

Smarter Assignment Using Decision Tables + Flow Designer 

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