Subject: Best approach to make a field editable only after approval and closure on a catalog request?
Hi Experts,
I have a requirement on a custom request process (GE/IGO).
Requirement:
Create a new custom field on the backend form (RITM/Request record).
The field should remain read-only while the request is in the approval process.
Once all approvals are completed (approved) and the request is closed/completed, the Legal team should be able to edit only this specific field to add additional information if changes are identified later.
There is also a requirement to allow attachments to be added after the request has been closed.
Questions:
What is the recommended ServiceNow approach to make a field editable only after approvals are completed and the record is closed?
Would a combination of ACLs, UI Policies, or Client Scripts be the best solution?
Has anyone implemented a similar requirement where only selected fields remain editable on a closed request while the rest of the record stays read-only?
What is the best way to allow attachments on a closed record without reopening it?
Any guidance or best practices would be appreciated.
Thanks!
