best practice for on prem customer for performance testing ITSM

Neta Koifman1
Tera Contributor

How can we ensure that memory caching does not affect the accuracy of performance and load tests?
Is it possible that JMeter receives successful (“OK”) responses due to cached data rather than real system processing?

The customer is running ServiceNow on-premises with approximately 1,000 active portal users.
Do you have best-practice recommendations for executing performance and load tests in an on-prem environment, specifically to ensure realistic results that reflect actual user behavior and system load?

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