Hi @Marchele
You can use Flow Designer for this, where you can set the trigger. I wouldn’t recommend logging 12 changes in one big case, as the report will show overdue changes. It’s better to train a Flow Designer at the end of the month and raise the changes with a fixed short description and category. This will help with easier reporting. Alternatively, you could use the change model for these types of changes.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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