Blank variables are not visible in catalog task for Now Agent app

Tadz
Kilo Sage

Hi,

 

Has anyone encountered this scenario where empty/blank variables are not visible in catalog task in Now Agent app.

 

We are encountering this issue as variable is mandatory in catalog task however its not visible in Now Agent so it got skipped. 

 

I guess its OOTB, see response from Steven Parker on this community post:
https://www.servicenow.com/community/mobile-apps-platform-articles/now-mobile-app-and-showing-hiding...

 

Does anyone has a workaround/solution for this?

 

Thanks,

Tads

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