Bulk close records with comments or worknotes

[AmanPratapS7233]

Hi All,

I don't want to send email notifications and bulk close change records. Why is my fix script not updating the comments and worknotes ?

My code: - 

var chg = new GlideRecord('change_request');
chg.addEncodedQuery('<YOUR_ENCODED_QUERY>');
chg.query();

gs.info("Changes found: " + chg.getRowCount());

while (chg.next()) {

chg.setWorkflow(false);
chg.autoSysFields(false);

chg.state = 3;
chg.comments = "This change is bulk closed";

chg.work_notes = "This change is bulk closed";

chg.update();
}

[Ankur Bawiskar]

@AmanPratapS7233 

update as this

See if any data policy is blocking the closure

var chg = new GlideRecord('change_request');
chg.addEncodedQuery('<YOUR_ENCODED_QUERY>');
chg.query();

gs.info("Changes found: " + chg.getRowCount());

while (chg.next()) {
    chg.state = 3;
    chg.comments = "This change is bulk closed";
    chg.work_notes = "This change is bulk closed";
	chg.setUseEngines(false); // disable data policy if any
    chg.setWorkflow(false);
    chg.autoSysFields(false);

    chg.update();
}

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