Business rule for enable notification on Emergency change

[sureshpcse]

Need help define business rule to enable a email notification to Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner on emergency changes when Emergency change moves from implement to Review state.

[Bhavya11]

Hi @sureshpcse ,

create 

Business Rule:

Name: Notify on Emergency Change State Transition

table :change_request

Advanced:true

when: after update :true

filter condition :

Script:

var userList = [];

  /*push all differnet user sysid to userList array like 
  if that present in change form do like current.getValue('change_owner'); 
  and psuh like userList.push(current.getValue('change_owner') + "");
  if everytime Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner  are same then put system properites fetch form there
*/

var ids= gs.getProperty("sys_id_of_All_owner");
ids=ids.split(',');
for(var i=0 ;i<ids.length;i++){
	userList.push(ids[i]+'');
}
gs.eventQueue("EVENT-NAME", current, userList.toString());

Thanks,

BK

[sureshpcse]

Hi, 

Thanks for the solution. Can you please help on to get Major Incident Manager from different table.

[sureshpcse]

Can i push Technology Approver, Business approver like Change Owner. And those things added to the eventQueue.

userList.push(current.getValue('u_change_owner') + "");
userList.push(current.getValue('u_asset_tech_owner_approval') + "");
userList.push(current.getValue('u_impacted_service_manager') + "");

gs.eventQueue('eventname', current, userList.toString());

[Bhavya11]

Hi @sureshpcse ,

For bring Major Incident Manager  information in Change you should have at least link between that change and Major incident.

you can try something like this 

var userList = [];

  /*push all differnet user sysid to userList array like 
  if that present in change form do like current.getValue('change_owner'); 
  and psuh like userList.push(current.getValue('change_owner') + "");
  if everytime Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner  are same then put system properites fetch form there
*/

var ids= gs.getProperty("sys_id_of_All_owner");
ids=ids.split(',');
for(var i=0 ;i<ids.length;i++){
	userList.push(ids[i]+'');
}
//trying to fectch major inicdent manager
/* here i took the example assign to of major incident is itself is MIM*/

var grlistsys = [];
var gr = new GlideRecord("incident");
gr.addQuery("rfc", "c038f10d93530210260bb2ddfaba1021");
gr.addQuery("major_incident_state", "accepted");
gr.query();
while (gr.next()) {
    grlistsys.push(gr.getValue('assigned_to'));
}

// Concatenate userList and grlistsys correctly
var combinedList = userList.concat(grlistsys);
gs.eventQueue("EVENT-NAME", current, combinedList .toString());

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