Business Stakeholder vs. Approver User Roles

[Cory Hitchings]

Hi all, 

Wondering if someone could explain the difference between business_stakeholder and the approver_user role? 

From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Task, Release tables.  Is this correct? 

Thanks! 

[Allen Andreas · Accepted solution]

Hi,

That is correct. approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in.

By definition though, just so it's covered:

approver_user

Can modify requests for approval routed to them. They also have all capabilities of Requesters. Note: There is a fee associated with this role. Do not assign it to users without confirming your organization has the appropriate entitlement.

Business Stakeholder [business_stakeholder]

Users with this role can view and approve records within all products of ITSM. Note: The business_stakeholder role contains the following ITSM roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles.

pa_viewer.business_stakeholder approver_user.business_stakeholder cmdb_read.business_stakeholder

https://docs.servicenow.com/bundle/paris-it-service-management/page/reuse/itsm/reference/installed-w...

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/roles/reference/r_B...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Cory Hitchings]

Thanks very much Allen! 

[Hakim]

Thanks Allen, how does the Business Stakeholder access their visibility? Do we add a widget on the portal? 

[Arlene H]

Hi,

I'm assuming this is applicable to all other applications in ServiceNow, not just ITSM (ie. HRSD, CSM, etc).

Thank you.