Global Search return results from work notes

[Jerome Walker]

Hello

Does Global Search return results from the work notes of an Incident? How about from other kinds of tickets?

Thank you,

Jerome Walker

[BalaG]

Hi @Jerome Walker  yes it is included, and so are notes from other 'task' child tables. 'task' table is indexed.  You can verify that here

https://YOUR-PDI.service-now.com/now/nav/ui/classic/params/target/ts_index_name_list.do%3Fsysparm_us...

Also note that 'comments and work notes' field does not have the 'no_text_index' attribute

https://YOUR-PID.service-now.com/now/nav/ui/classic/params/target/sys_dictionary.do%3Fsys_id%3D63293...

You can find more information about fields included and excluded from indexing at -

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/search-administ...

Hope this helps

--  Bala Guthy

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