When we click request approval it jumps straight to scheduled instead of stopping at authorize and waiting for CAB approval.
It says it's approved by "Risk Approvals" but that option is set as not active. Only the CAB approvals is active for normal change requests.
Here is what I see in the notes section:
(Users Name)
Field changes•2023-03-03 09:39:49 AM
State Scheduled was Authorize
(Users Name)
Field changes•2023-03-03 09:39:48 AM
State Authorize was Assess
(Users Name)
Approval history•2023-03-03 09:39:48 AM
Change Request has been approved by Normal Change Policy (Risk approvals).
(Users Name)
Approval history•2023-03-03 09:39:48 AM
No Decisions matched. Normal Change Policy has been skipped (Technical approvals).
(Users Name)
Approval history•2023-03-03 09:39:47 AM
(approver name) requested to approve task
... more requests
(Users Name)
Approval history•2023-03-03 09:39:47 AM
(approver name) requested to approve task
(Users Name)
Approval history•2023-03-03 09:39:47 AM
Group approval for sn_prod_cab_approvers is requested.
(Users Name)
Field changes•2023-03-03 09:39:46 AM
State Authorize was Assess
(Users Name)
Approval history•2023-03-03 09:39:46 AM
No Decisions matched. Normal Change Policy has been skipped (Technical approvals).
(Users Name)
Field changes•2023-03-03 09:39:46 AM
State Assess was New
