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Resolved! Domain Separation: Form/Form Section Override: undo?

I have a domain separated instance. Most changes occur at TOP so they can roll down to the domains. Whenever a change is made to a form when inside a specific domain, it pops up 2 messages: 'A new 'Form Section' has been inserted to override '<module...

John Diaz by Kilo Guru
  • 3746 Views
  • 4 replies
  • 4 helpfuls

Activate a new language

Hi I'm working on translating some of the Request module. I have followed all the articles in the ServiceNow wiki, but I can't see how to activate a new language - a language I create myself.The wiki just ends with 'click submit'...How do I activate ...

Ane Bang by Kilo Contributor
  • 3130 Views
  • 7 replies
  • 1 helpfuls

Service Catalog Request baseline workflows missing

Hello, I am beginning to build the my first project that involves the Service Catalog sc_request and sc_request_item tables.I have noticed that in our instance, we don't have the baseline workflows "Service Catalog Request" or "Service Catalog Item R...

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Katie A by Mega Guru
  • 1502 Views
  • 3 replies
  • 0 helpfuls

Resolved! Which file retrieval method to create a file type data source for a scheduled import of a csv from a linux server behind firewall inside company network?

I don't know much about networking to decide on an ideal file retrieval method for a file type(CSV) data source. I will be receiving a feed file(csv)   for daily department update, on a Linux server which is within the company's network. Which file r...

tantony by Mega Guru
  • 3211 Views
  • 4 replies
  • 5 helpfuls

Help with Date Range options in Reports

Hi,I am looking for some help with adding in a date range option in reports.I've had a request to add last 14 days into the above list but i don't seem to be able to find where this list of today, tomorrow, last week etc is defined. Does anyone has a...

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rhiannon by Kilo Contributor
  • 2371 Views
  • 3 replies
  • 2 helpfuls

Omit filter condition

Hi There,I have come across this old article from 2008 but after testing am unable to get it to work."I changed the module to be a type URL from Parameters, put in the URL and added '&showFilter=false' to the end of it. Then in the List Control Filte...

Nick105 by Kilo Expert
  • 2457 Views
  • 4 replies
  • 0 helpfuls

ServiceNow - OKTA integration

hi All,I have a question regarding ServiceNow - OKTA out of the box integration.I see that the fields from OKTA can be mapped to ServiceNow on a 1:1 basis and user provisioning is done. Question is how we transport the information on reference fields...

User140988 by Kilo Guru
  • 1740 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to loop all Record producer variables in the record producer script.

I have create a record producer for change_request.In this I am also creating change task for this change request.So here I want to display all the variables in the record producer in change task description field like " <variable name1 >: <variable ...

nj70 by Kilo Contributor
  • 5874 Views
  • 11 replies
  • 1 helpfuls

Resolved! Customize display value for exported Date/Time data into Excel

Hey!We have recently upgraded from Eureka Patch 11 to Fuji Patch 6 and have noticed a change in the format of the data that is exported into excel. I was able to find the following from the wiki "Date, Date-Time, and Time fields are all exported as t...

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karenwoo by Giga Contributor
  • 2499 Views
  • 5 replies
  • 0 helpfuls

Resolved! Assign SLA task to assignment group

New ServiceNow user and testing out some SLA workflows with notifications.What I am finding is that the SLA task is assigned to the worker that is assigned to the incident.   Is there a way to assign the SLA task to the assignment group field?   Here...

AT&T notification msgs

Using AT&T as the service provider, texts are sent to assignees as 1 (410) 000-001, then the next message is 1 (410) 000-002 etc. Assignees want to set a specific alert for that but is unable to do so because it is constantly changing to a different ...

DianeS by Kilo Explorer
  • 1761 Views
  • 7 replies
  • 1 helpfuls