Can end user able to translate the knowledge articles directly in portal
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12-12-2023 02:23 AM
Hi All,
Can end user able to translate the knowledge articles directly in portal?
Thanks,
Saranya
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12-12-2023 09:53 AM
hi @Astik Thombare,
can you please provide steps to translate article from portal. i tried it, but the request translation button is not visible on portal. I have enabled all the plugins & configurations required for dynamic translation.
without creating new version of article how to translate it?
Thanks,
saranya
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12-12-2023 06:05 PM
Hi @Saranya2 ,
Here are some steps you can try, along with some documentation links for reference:
1. Check Prerequisites:
- Localization Framework (LF) is enabled: This is the core component for dynamic translation. Verify it's activated in System Administration > Plugins > Installed Plugins.
- Translation plugins are enabled: Ensure all relevant plugins for your target languages are active, such as "French Translation Plugin."
- Dynamic Translation is configured: Navigate to System Administration > Localization > Dynamic Translation > Configuration. Check if your knowledge base and portal are selected for dynamic translation.
- User Language Preferences: Confirm your user profile has the desired language selected under User Administration > Users > My Profile > Preferences > Language.
2. Missing Request Translation Button:
- Location: The button usually appears within the article's context menu (three dots) or the action bar. Double-check both locations.
- Permissions: Ensure your user role has sufficient permissions for "Translate Knowledge Articles" or "Use Dynamic Translation."
- Customization: Check if any custom UI scripts or record triggers are hiding the button.
3. Translating without New Versions:
- Dynamic Translation: This method automatically translates articles based on user language preferences without creating new versions. If configured correctly, the translated content should be displayed dynamically when users access the article.
- Manual Translation: If Dynamic Translation isn't enabled for your specific case, you can still translate existing articles manually:
- Navigate to the article you want to translate.
- Click the "Related Links" drop-down menu and select "Translations."
- Click "New" and choose the target language.
- Translate the article content and save the changes.
Documentation Links:
- Dynamic Translation Overview: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/dynamic-transla...
- Translate Knowledge Articles: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/product/knowledge-manageme...
- Troubleshooting Dynamic Translation: https://www.servicenow.com/community/developer-forum/translations-on-sys-translated-text-table-do-no...
Additional Tips:
- If you've tried all the above and still face issues, consider contacting ServiceNow support or checking community forums for similar cases and solutions.
- If you're unsure about specific configuration details or user permissions, consult your ServiceNow administrator for assistance.
Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.
Regards,
Astik Thombare
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12-15-2023 04:18 AM
hi @Astik Thombare ,
-> I tried to translate the article using dynamic translation it is working fine in native ui, but from portal i am not able to see the "Request Translation" button. you have mentioned in the below point that if your knowledge base and portal are selected for dynamic translation.
- Dynamic Translation is configured: Navigate to System Administration > Localization > Dynamic Translation > Configuration. Check if your knowledge base and portal are selected for dynamic translation.
-> but in the navigator I can see Dynamic Translation - > Translator configuration only. i don't know where to check knowledge base and portal are selected for dynamic translation.
Can you please confirm.
thanks,
saranya
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01-22-2025 06:05 PM
Can you please share a screenshot showing this button for employees in EC Portal? Also, how does dynamic translation work in agent workspace (HR) I can see translate button in classic case form, but not in Agent workspace.
Dynamic Translation:
- ServiceNow offers built-in Dynamic Translation capabilities that allow end users to request translations of knowledge articles through a "Translate" button. This button triggers a workflow that sends the article to a translation provider like Google Translate or Microsoft Translator. Once translated, the article is displayed in the user's preferred language.
- This requires setting up Dynamic Translation through the ServiceNow platform configuration and configuring the translation provider.