Can end user able to translate the knowledge articles directly in portal

Saranya2
Tera Contributor

‎12-12-2023 02:23 AM

Hi All,

 

Can end user able to translate the knowledge articles directly in portal?

 

Thanks,

Saranya

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Saranya2
Tera Contributor
In response to Astik Thombare

‎12-12-2023 09:53 AM

hi @Astik Thombare,

 

can you please provide steps to translate article from portal. i tried it, but the request translation button is not visible on portal. I have enabled all the plugins & configurations required for dynamic translation.

without creating new version of article how to translate it?

 

Thanks,

saranya

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Astik Thombare
Tera Sage
In response to Saranya2

‎12-12-2023 06:05 PM

Hi @Saranya2 ,

 

Here are some steps you can try, along with some documentation links for reference:

1. Check Prerequisites:

  • Localization Framework (LF) is enabled: This is the core component for dynamic translation. Verify it's activated in System Administration > Plugins > Installed Plugins.
  • Translation plugins are enabled: Ensure all relevant plugins for your target languages are active, such as "French Translation Plugin."
  • Dynamic Translation is configured: Navigate to System Administration > Localization > Dynamic Translation > Configuration. Check if your knowledge base and portal are selected for dynamic translation.
  • User Language Preferences: Confirm your user profile has the desired language selected under User Administration > Users > My Profile > Preferences > Language.

2. Missing Request Translation Button:

  • Location: The button usually appears within the article's context menu (three dots) or the action bar. Double-check both locations.
  • Permissions: Ensure your user role has sufficient permissions for "Translate Knowledge Articles" or "Use Dynamic Translation."
  • Customization: Check if any custom UI scripts or record triggers are hiding the button.

3. Translating without New Versions:

  • Dynamic Translation: This method automatically translates articles based on user language preferences without creating new versions. If configured correctly, the translated content should be displayed dynamically when users access the article.
  • Manual Translation: If Dynamic Translation isn't enabled for your specific case, you can still translate existing articles manually:
    • Navigate to the article you want to translate.
    • Click the "Related Links" drop-down menu and select "Translations."
    • Click "New" and choose the target language.
    • Translate the article content and save the changes.

Documentation Links:

Additional Tips:

  • If you've tried all the above and still face issues, consider contacting ServiceNow support or checking community forums for similar cases and solutions.
  • If you're unsure about specific configuration details or user permissions, consult your ServiceNow administrator for assistance.

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

 

Regards,

Astik Thombare

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Saranya2
Tera Contributor
In response to Astik Thombare

‎12-15-2023 04:18 AM

hi @Astik Thombare ,

-> I tried to translate the article using dynamic translation it is working fine in native ui, but from portal i am not able to see the "Request Translation" button. you have mentioned in the below point that if your knowledge base and portal are selected for dynamic translation.

  • Dynamic Translation is configured: Navigate to System Administration > Localization > Dynamic Translation > Configuration. Check if your knowledge base and portal are selected for dynamic translation.synamic trans.png

-> but in the navigator I can see Dynamic Translation - > Translator configuration only. i don't know where to check knowledge base and portal are selected for dynamic translation.

 

Can you please confirm.

 

thanks,

saranya

 

 

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AshleyJ98260228
Tera Contributor
In response to Astik Thombare

‎01-22-2025 06:05 PM

Can you please share a screenshot showing this button for employees in EC Portal?  Also, how does dynamic translation work in agent workspace (HR) I can see translate button in classic case form, but not in Agent workspace.

 

Dynamic Translation:

  • ServiceNow offers built-in Dynamic Translation capabilities that allow end users to request translations of knowledge articles through a "Translate" button. This button triggers a workflow that sends the article to a translation provider like Google Translate or Microsoft Translator. Once translated, the article is displayed in the user's preferred language.
  • This requires setting up Dynamic Translation through the ServiceNow platform configuration and configuring the translation provider.
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