Can knowledge base articles format to mobile browser?

[Andrew Meza]

Would anyone have an idea if knowledge base articles can be formatted to view from a mobile browser? I have KBAs accessible externally and this is so people can scan QR codes to access how to control meeting rooms and not have to SSO in to view the content. The problem is, is that all the images in the KBA are squished in a perfect square and get bunched up and look funny due to the format. Would anyone know if there's a mobile friendly option to view this content? 

[Community Alums]

Hi @Andrew Meza ,

You will require an additional Plugin !!

The ServiceNow NowMobile App - Knowledge Management Screens and Launcher screens (com.glideapp.knowledge.mobile_requestor) plugin must be activated on your instance.

Please read the sample doc and configure yours : Tutorial: Configure a screen to view knowledge articles within a ServiceNow mobile app 

[KKNash]

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[KKNash]

Hello! I'm curious if you received an answer on this? It seems I am making a lot of manual edits for KB articles to be viewable from the SNOW mobile option.

[Jessica Spates]

Have you found an answer to this? We love the way it looks in mobile, but we are trying to go web based with EC and we are having a horrible time getting articles to display nice. We use HTML and PDF articles and everything looks bad and gets cut off or if using an iframe it bounces around on the screen and the links do not work unless you download the pdf. I would love to hear/see some solutions!