Can ServiceNow display the maintenance page in a website when a website is down

[Ravi_TG]

Hello all,
I am new to ServiceNow, I am trying to find out is there a approach or a feature available in ServiceNow - when there is a alert received into ServiceNow that our Website is down, can it be able to display a maintenance page, so that when a customer trying to access our Website they see a maintenance page if our site is down?.

Thanks in advance,

Regards,
RTG.

[Allen Andreas]

Hi,

A slight bit confusing on your post because you have a "website" and then you have "ServiceNow"...so you want when your website is reported to be "down"...that ServiceNow somehow host or post a "under maintenance" alert on that very same website? I don't think this is possible and would really depend on your website team who runs that website to get the incident...and then have some sort of SOP (standard operations procedures/policy) on an "alert" type page for that website.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Ravi_TG]

Thank you for your kind reply Allen,

yes, you are right,
Actually I configured Event management in ServiceNow in a  way that if our company website is down at particular location, In ServiceNow a ticket will be created, and then i was wondering is there a way that ServiceNow (Automatically) can Access to our Website and display a maintenance page or at least can it restart our website - Like may be using Workflows or some other feature in ServiceNow can do?

Thank you,
RTG

[Allen Andreas]

Perhaps someone else may know of something, but I really don't think there's an easy way for that...heh. The only thing I'm thinking is like you save some sort of alternate index.html file in your instance for that website...that has custom code on it which basically says it's under maintenance and you somehow communicate that back to your hosting site and replace the current index file with that, but that's like a FARRRRRR stretch of the imagination...

I think the incident being handled by the website team...they should have their own people quick enough to go place a maintenance notice on that site...

I'm not seeing an easy way for SN to try and automate all that for you...

[Ravi_TG]

Allen-

sure, thank you for providing your valuable suggestion, i will try to find out in that way whether i can accomplish this task.

Thank you,
RTG.