Hello all,I want to execute the scheduled import 3 times in the flow. And if it has given error then incident will be created. I have tried this below is screen shots and script using custom action. But by doing it. It is creating execution records m...
Hello all, I am back with another question. I have a catalog item that 'User 1' fills out and is sent to 'User 2' to process. On the catalog item, I have hidden fields that 'User 2' will fill out. Currently, it's set up so when 'User 2' goes in to...
Is there any possibility to bring an email into the interactive filter of the dashboard? I need this value from the sys_user table, but it is not showing up.
I have a requirement to restrict access to a certain type of problem and allow only specific groups to read them, table: problem, type: read. Therefore, I need an ACL on the Problem table with a script. However, this should apply to all created roles...
Hi How to copy attachments from TASK to RITM
Hi All,I want to know what happens in the CMDB table when assets are deleted or removed from the SCCM.If asset 'Install Status' gets changed to 'In Stock' or 'Retired', or how we can understand that this asset is no longer in SCCM, then we can delete...
On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...
Hi All, We're facing an issue in our customer environment wherein a user is not getting added to the required AD groups. Currently we have a flow for the same wherein we are taking the user input for role they require and based on that, they will get...
We have a requirement to create a change request with workflow and approval from a transform map script. to create the change record, we have a record producer in place. But i'm not sure how to trigger the record producer from transform script and ho...
Hi Team, I have recently created a knowledge article template, it has 2 fields and have set default font & size to Public Sans & size 12pt(through the configure dictionary option). It seems to work fine. But, if the user changes the font size to som...
Hi, I am currently working in Robust Transform Map where I don't want the insert to happen in User table. If the target user is already present in the table then I would like to update that record. If the target user is new or no existing record is a...
Hello Experts, My client is migrating from JIRA to Servicenow application.They are planning to import all open JIRA tickets in Servicenow.While i imported the JIRA tickets in sub-prod instance, i see that the incidents are created without SLAs attach...
Hello, I have an requirement to track the history of assignment groups (all the assignment group changes and re-assignments) and show groups as a list on incident form. How can I achieve this ? is there any alternative possible way to do this ? pleas...
We recently had a couple users run into the same issue of forgetting their password after they just unlocked their account. So after successfully resetting their password, a few hours later they try to reset their password again. This led to them rec...
Hey all, Hoping to get some pointers on a specific reporting request we have. We want to generate a report that shows Parent and Child Tasks organized together - for example, Incidents and Incident Tasks for a given team. I know how to pull that da...
