I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...
Dear experts, We have an issue with the following templates: Template 1throwing: Template 2 throwing:Template 3throwing: So in conclusion, setting Additional comments and Work notes is problematic. Both of these fields are visible on the form. What I...
Hi,Price field is showing something different in the service portal I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.If i open the item in ITIL View it is ...
To calculate age of an incident even if it is not in resolved state, we can create a field "incident age" of duration type and calculate using the below code. step 1: Create a field "incident age" of Duration typestep 2: open the dictionary of the f...
Hello, I would like once a user comments something on an approval form (for example an approval of a requested item), the comments to be copied to the comment field of the requested item. I would like to achieve the following: 1) Once the approver op...
Question may seem fundamental or silly but need thoughts on it.
Hi,While performing the Transform map i am not able to find the table which is created by me I have created a table called ccid which is mentioned in the below screenshot: If i am doing the transform map i can't see that table in the list : But in t...
Hi all,Actually i have created one field on user table, so now i need to capture the time stamp into that field when user deactivated in the record and if the user activated again then the value in that field needs to clear Please help me to achieve ...
Hi Team, We have received the below notification : ServiceNow will perform maintenance on production and sub-production instances with secondary databases to ensure the system property glide.db.instant_alter.enabled exists and is set to "false". T...
Hi all, I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to i...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a user, I want to be notified when an incident is created for me. Users should not be able to ...
I'm just getting started with using the request table. I just wanted to know is there an additional cost with the approvals from the request table? Do I need approver licenses to use? Thanks, Jewell
Hello,Can we deactivate the 'Contextual Search' topic from 'Virtual Agent Designer'?If yes, how?
Hi All, I'm having issue with variables in catalog Item below are the details I have created a catalog Item, added 4 variables1. Requested for ( Reference user table)2. User Email ( Auto populate from reference user table dot walk-in email)3. Reporti...
Hi all, looking Logging and monitoring of ServiceNow (with using ServiceNow logs only) based on below criteria: 1. User login/logout details2. Record deletion3. transaction logwhat is best suitable solution for above use case? Kindly suggest. I found...
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