We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page. What are we trying to achieve: S...
Hi Team, we are building instance and when we try to login to employee portal, there is while background. can anyone help "how the change the background"? Note: SSO is not enabled so we have to login manually. Regards,Amit
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var abc = g_form.getValue('u_name'); var ga = new GlideAjax('AutoPopulateUserDetails'); ga.addParam('sysparm_...
Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
catalog form that will request for item from asset manager, if approve will create a item in the consumable table and set to on order for that stock room. any idea how can i do that ? i know how to create the catalog form and the work flow
Hi friends,Script inside if condition is :answer = ifScript(); function ifScript() { if (current.variables.final_task == 'FINANCE') {return 'yes'; } return 'no';} But it does not work. How to fetch it and use ? Please correct or suggest any...
Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
I find that i can only see the stockroom selection when it is set to instock , chow can i make it available when it is on order status so that i can see that it is on the way to the stock room
Hi Everyone, Requirement !!Whenever user clicks on chat bubble on now mobile app then before proceeding to chat , we need a prompt like :Would you like to connect with Helpdesk Live Chat Support?Option would be : Connect or CancelIf user clicks on Co...
i do not understand why this morning this is not working and when i tried to perform API Call , error: external user not authorised . i have used admin and also have the rest_api_explorer role and sn_external and sn_internal role any idea?
Hello Experts, Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) I have email properties enabled and sending email from my gmail account but not received at PDI end. sending it to my PDI [de...
Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
I have an inbound action that creates an incident and assigns that incident to a specific group when a specific email address (i.e. email.address@domain.com) is the recipient. The problem is when there is a different email address in the CC in addit...
I have a requirement that when a user clicks the OOB 'Implement' button on the Change Request, it will validate that the click is after the Planned Start field, and if not, popup a window with a simple dropdown that they must select a reson it is goi...
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
