Legacy agent workspace EOS date
When will ServiceNow stop supporting the legacy agent workspace?
Forum Posts
Resolved! To trigger notification when the due date on problem task is approaching (i.e., less than 2 days)
Hi I have a field on problem task called due_date and I want to trigger a notification when the due date is approaching (i.e., less than 2 days).created a BR, related Event and Notification for thisBRvar today = new GlideDate(); if (current.due_date ...
when I Assign to an incident, it display all groups instead of the ones he belongs to only
Hello,I added to the assignment group dictionary active=true under "type specification" list reference qualifier "advance" reference qualifier field in javascript "active=true" and it works. It only displays the active group on the incident and chan...
Need to ignore all rows, if one row has error, during excel upload
HiNeed to reject whole excel upload if one record has error.How can I achieve it through transform map
Resolved! Run UI Policy on every form change
Hi All,I want to run a UI Policy every time that a change is made, is it possible?Thanks in advanced
how to get to current Catalog Item in a Variable set of variable by Reference Qualifier
hello I want to know how to get the current catalog item in a variable set of variable reference qualifier?I create to the variable set and create to variable field in the variable set.the variable type is reference, I want to get the current catalog...
Resolved! How to add in reference qualifier for catalog variables value active=true
Hello,I want to hide groups that are set active=false and show only active group. Can someone help me how to add active=true into the current JavaScript. Here is the current Javascript: javascript: var refQual = getAssgnGrps(current.varia...
Display all fields based on List collector option selection
Hi All, I want to display multiple select box / checkboxes based on the List collector variable(application). for eg : Bullhorn and Basware Alustra selected then its associated fields should come up. As of now, it overrides/hides previous fields if a...
I want to integrate the Chat Bot application to ServiceNow by using the REST API
Hi,I want to integrate the Chat Bot application to ServiceNow by using the REST API.Please help me out how to do the same. Thanks,
Resolved! Can not update from state 'In Review' to state 'Root Cause Analysis' with given values.
Hi I am trying to change the state from 'In Review' to 'RCA' on problem ticket form using an UI Action, but I am seeing this error "Invalid state transition.Can not update from state 'In Review' to state 'Root Cause Analysis' with given values." twic...
How to create a reminder email before 5min
Hi, thereI have created a custom table and have fields named "resevdate" and "resevtime".I want to automatically send a reminder email 5 minutes before the date and time selected by the customer.What's the best way to send reminder notifications to u...
Incident due date functionality
Hi, Is there any out of the box functionality for incidents / requested item / catalog task due date field?meaning - any notifications / processes that out of the box built on this field? Some teams would like to use this field for tracking purposes ...
Resolved! knowlede artcile showing message :This article cannot be edited, since it is already checked out .
Hi Sir, I have found that admin is able to edit the knowledge article and it is not showing the error message "This article cannot be edited since it is already checked out" . In this knowledge article , can you tell me exactly which role is requir...
Checking the Roles licenses
Hi Experts, How do check roles licenses in ServiceNow and subscript within the limit or not? ThanksThiru
Add Quantity to an Order guide
All, I have an order guide but it does not display the Quantity field on the form. How can this be achieved? Thanks,Mallika