Resolved! How to create an interactive filter for user email?
Is there any possibility to bring an email into the interactive filter of the dashboard? I need this value from the sys_user table, but it is not showing up.
Forum Posts
Regarding the ACL for reading restricted records
I have a requirement to restrict access to a certain type of problem and allow only specific groups to read them, table: problem, type: read. Therefore, I need an ACL on the Problem table with a script. However, this should apply to all created roles...
Resolved! Client Script - Auto Populate
Need help with some scripting... This is the scenario -On the asset table we have a reference field called Project Number (u_project_number) which references cmn_cost_center.We also have two additional reference fields - Program Manager (u_program_ma...
How to copy attachments from TASK to RITM
Hi How to copy attachments from TASK to RITM
Dynamically Sending Multi-Row Variable Set RITM Data via Email
Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. Typically, when we discus...
Delete records from the Software Installations table after they are no longer visible in SCCM.
Hi All,I want to know what happens in the CMDB table when assets are deleted or removed from the SCCM.If asset 'Install Status' gets changed to 'In Stock' or 'Retired', or how we can understand that this asset is no longer in SCCM, then we can delete...
Converting time zone to the timezone of the user triggering the notification
I have a notification which is fetching the value from the current record present on it.So, there is one date/time field on the form for example which is set to IST time zone and same showing on notification also but the problem is when a user is imp...
Resolved! How do I limit the Assignment Group field to groups the person listed in the Assigned To field is a member of?
On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...
create catalog client script based on selected option on Address field.
Hi everyone.my requirement is to based on the selected option on Address field data should be populate on location field example:address field has three options, 1.hyd_bad, 2.mum_bai, 3.kol_kata. populate on location field - If user selects 'hyd_b...
Email reply from end users should get captured in Change Task's work notes
Hello,We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.Is it possible?
How to use $timeout function in Client controller to send data to server side on portal
Hi All, I am trying to send from the client controller to the server side, I am getting the data on change of field which is a choice list on portal which is a HTML Field. So i tried without $timeout the data is not coming properly so i am using $t...
How to exclude specific SLA record from Active SLA Ribbon on Agent workspace
Hello All,Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon. Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. How to active above functionality. Any help appreciate...
Disable notification for task and incident
I wanted to disable notification for task and incident but keeping the approval mails enabled.
Is it possible to provide READ ONLY access to NON-ITIL users for the purpose of reports generation?
Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing...
Need Help on Workflow Input Variables
Hi Everyone There is a custom workflow in our environment, and some attributes are not being updated through that workflow. When I tried to understand the flow of the process, I found a curious thing in input variables. They have defined inputs, but...
| User | Count |
|---|---|
| 36 | |
| 23 | |
| 20 | |
| 10 | |
| 9 |
