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‎02-03-2016 11:49 AM
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field.
The user is in the users table but it won't update his phone number and manager and other attributes. If i click on the date(in the image), I can see the ObjectGUID and then if I go into that users profile and manually paste in the ObjectGUID in the Correlation Field(tartgetfield) and save it and then run the import again, it works perfect and will update the fields.
I am sure I am not making very much sense but how do ObjectGUID's work? I am seeing some that have different ID's(same user) and some that don't have a ID at all in Service-Now. As if when they were created, it wasn't populated...
Hopefully someone can follow my crazy logic. Thanks!
Solved! Go to Solution.

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‎02-03-2016 12:05 PM
ObjectGUID is a global unique identifier to AD. Similar to sys_id in SN. You should be coalese on ObjectGUID and not bring users in without it.

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‎02-03-2016 01:06 PM
alan.lowrance steps should help right the ship. You need to reload the users that have an email and username.