I've installed the Document Management System Plugin (com.snc.platform_document_management) in my PDI and uploaded a new document through the Service Operations Workspace. When opening the document through the attachment section, a tool bar with many...
what can be the maximum limit count for configuring change approval definition and for change approval policies ?
Afternoon everyone. Looking for a bit of help - I'm creating a new catalog item. We have a mandate that will only let our 'regular users' (i.e., not IT staff) managers have to request access for their staff for certain items, which I've achieved by ...
Experts,Anyone can suggest if there is any Generic ServiceNow upgrade guide available to be refereed and followed for best practice. Thanks,Sam
When a variable is updated on the sc_req_item record, a new sc_task should be created in the Service Catalog Task table.I have try to create the flow designer sc_req_item Table is not showing in Trigger table. This should be automating any steps ther...
I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...
Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...
Hi All,Good dayI have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: la...
Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...
Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...
how to create a report of percentage of a knowledge article viewed vs used in snow
Hi Community,I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: labe...
Hi All, There is one table fx_rate in service now which stores currency rates. As per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...
Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...
I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...