work notes is not visible on incident form
Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this.
Forum Posts
What type of questions i might get on integrations in servicenow ?
Hi All,What type of questions i might get in the interviews for integrations SOAP and REST?Scenario based questions? and answers to it.
Catalog Items not searchable on Portal (sp)
Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...
Issue with top.window.location
Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...
Requested for field not visible on Request Summary page
Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks!
How to find impacted_service on em_alert table populates zero, is it OOB
Hi Connections, Help me find out how the impacted_service field on em_alert table populates zero, is it OOB if yes which script is doing helping to populate i want to know otherwise is any other functionality running behind or is it depend on event m...
Resolved! Make at least one checkbox mandatory when there are multiple sets of checkboxes
I have a catalog item with multiple groups of label+checkboxes. Is there a way to make the user check at least one of the boxes in any of the groups? This is easy when we have only one group, but it is possible to make a UI policy that will work acro...
Implementing same catalog item form for 2 different partners with a different request fulfillment
We have a case where we need a few catalog items to be used by 2 different partners(companies) in an order guide, where one of the partners needs to have a different request fulfillment flow for the catalog item requests raised from that order guide,...
Resolved! Request method field on Catalog Item form (sc_cat_item.request_method)
What does sc_cat_item.request_method do?
@ someone in ATF
Is it possible in ATF to @ someone in a ticket and validate the outbound email sent
Resolved! Report to show updates by someone other than the Assigned To and System
Hello all,I used to have a report at a different company that would show the Assigned To all ticket updates made by someone other than themselves or system, so they'd know an update arrived and needs to be reviewed. I've tried multiple ways but canno...
Resolved! SOW - create new change request
Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab". The task is to change that to details.How is this possible? Thank you,Elena
Based on conditions I need to set varaiable in a different catalog task
Hi,i have a variable site code it should be populate in the task 1 when condition met I have another virable like new location if we select new location then only site code need to populate.based on this two other catalog task in that if it is new lo...
Inbound Email action
Hello Everyone,Need some help I have an requirement to create a inbound email action to update and alm_hardware record for which ib have written the scipt and its working fineISSUE - Sometimes its working and soemtimes its not working , i tried to ch...
How to add service catalog wizard to the service portal
How to add service catalog wizard to the service portal ? I have gone through service now docs but there is no information about how to configure it but there is no information how to add it to service portal? Do anyone have any idea on this how to a...
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