Am I able to make a workspace show a different landing page based on user roles?

I have 3 user types, incident management, problem management, change management.  I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user.  Right now it shows incidents info to all us...

SLA based on ALL related service offerings

Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...

product search on Portal result should have associated Catalog item

Hi ,    Please help with this, when  i search product search result much contain  associated catalog item information. For example  i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...

Advanced work assignment assigned to field

Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system?  Thank in Advanced 

Change Interceptor UI (classic view)

I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic vi...

How to use ExcelJS in Scheduled Script

I'm trying to create a report that is formatted into table with a couple of worsheets in an excel workbook and found a post where someone suggested using ExcelJS. Being new to JavaScript and ServiceNow, I'd like to know... Is it possible to include E...

creating an elevated admin role

I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...

Help with Metric calculation.

I need suggestion in retrieving the metrics. Requirement is to get all the "On Hold reason" update on tickets, which I am able to retrieve from metrics calculation. At the same time I need to know to whom the ticket was "assigned to" when the "On hol...

Emergency change requests

ITSM SIMULATOR, HELP!!   As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents.   1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method   2. The "Create ...

how to create new instance