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ITIL 87

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

Ashok  kumar by Tera Contributor
  • 5333 Views
  • 7 replies
  • 10 helpfuls

Resolved! Hiding fields on portal using Client Script

Good day!I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to...

AndriaLynG by Tera Contributor
  • 2318 Views
  • 16 replies
  • 2 helpfuls

Flow Designer - Error Handler

Hi All,I have a flow  with few AD actions (add user to groups) and I also enabled error handler at bottom of flow to create task if there is any error in flow. The add user to groups AD spoke used mid server to add a user to group, if mid server fail...

Price Control Field currency auto-translate to GBP in the form view.

Hi Community, It's the first time i am working more in depth with PRICE type fields and i cannot grasp something.Long story short I have three fields that are running client script that takes Quantity (int); Total (price) and Price (price) that calcu...

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BartF by Tera Contributor
  • 851 Views
  • 2 replies
  • 1 helpfuls

Setting up On Call Shift Rotation Start Time 9AM on MONDAY ?

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

vluz by Tera Contributor
  • 1279 Views
  • 2 replies
  • 0 helpfuls

Resolved! Issue with Survey Assessment Layout

Hi. I am facing an issue with the survey assessment in ServiceNow. Currently, the smiley icons used for rating responses are not displayed in a single line. This is affecting overall look and usability of the survey. Please help me with this. 

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Resolved! How to create "choice" field on "UI PAGE"

Hi all,   I have created a UI PAGE and i need to create one choice field with four options. How to create choice field. I have created reference field and string field but i am stuck to create a choice field with options.   plese find my script     <...

sinu2 by Tera Expert
  • 7226 Views
  • 3 replies
  • 4 helpfuls

AzureAD Entra integration not adding license in flow

We have an AzureAD Connection using Entra Spoke. We have successfully connected and created a subflow that looks up user, looks up a subscribed SKU and tries to assign user to the licence. This works fine in DEV but moving to test we get the below er...

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