Can we configure two different indpendent virtual agents on two different portals.

[Naveen Thadur1]

Hi I am trying configure two Virtual agents on two portals , both have to be independent and behave differently .

Not able to achieve , need help if anyone have already did this.

[Yousaf]

Hi Naveen,

Please refer and see if that could work for you.

Virtual Agent & Live Chat on separate portals

Mark Correct or Helpful fi it helps.

[Mark Roethof]

Hi there,

In theory this is possible. You can add a specific Agent Chat configuration record for each portal. Within that record you can also specify which branding record to use (and with that the branding, setup topics, etc).

You did mention "not able to achieve". So can you mention any specifics?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list