I have a requirement to remove an on-hold state whenever there is an update to the additional comments and set back to In Progress as well as if the incident is in a Resolved state, to set it back to In Progress (yes, I know, use the notification lin...
Hi All , i am working on a scoped app , and there is a field called 'Spoke to' which is a free text field and logged in user manually enters his name in it . I have a requirement to change the name of field to 'Recorded by' (which is done ) and ...
Hello everyone, I am building a catalog in which one of the variables is "Date" what I need is that when the user opens the form, automatically the date will be set for example 3 days from now, but weekends don´t have to count as counting days. For e...
I want to implement Asset Lifecycle, I have got the data of assets from SCCM anI now i want to implement lifecycle for assets and model creation. What is the process/steps to follow for the same.
Hi All,I have to modify the data getting from $sp.getCatalogItem(data.sys_id, true); method. can edit it.If yes, How to edit?Thanks.
Hi Everyone, I have a query regarding walk up experience application that introduces in London version. Can we use one group in multiple walk up location queue table record? If No then why? If yes then can you please let me know if there are any chal...
Is there any way to receive an email attachment (csv, xls), and write the data into a system table? I have a few places where I could use this functionality, but I can't seem to figure out how to do it, or if it's even possible. Has anyone ever done ...
We have implemented Happy Signal and it is integrated with ServiceNow. Currently we have a process where : Ticket gets resolved -->after 7 days, tickets gets closed automatically-->Happy Signal Survey goes to user We had kept 7 days buffer to provi...
Hi,Our support team is using the "New Call" form and it's working great. We've added our categories and subcategories to it and they auto assign groups once you click Submit and the Incident is created.Now a question has come up, can we add Assignm...
Hi everyone, I’m new to Java scripting, so apologies in advance for the beginner question. I am trying to build a user enablement form that will dynamically update the software list based on the department field. I’ve created the UI policy script...
Is there a way to show the requestor who is currently working on the sc_task by showing the task information. I have a catalog item which has a big workflow with multiple SCTasks. The requirement is to show the requestor, the sctask that is in Work i...
Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.
Good Morning everyone, When building a LDAP server, I'm running into an error message when trying to connect :ErrorCode: 10304. ErrorMessage: No route to host. Does anyone know what this means? Thanks
Hello, I was asked to remove some groups. I think it would be better to disable the groups than completely delete it. But I am wondering if I do so some workflow associated to these groups, or some opened ticked will be affected and caused some mess...
HI all, I am getting struck with populating "incident" cretion date/time in to another table "incident_task" for this i have written after BR .Please find the below script @I have checked that gs.log('incident creation date:' +current.sys_created_...
