Resolved! How to setup 'Assigned to Me' for Request Items?
How do I setup 'Assigned to Me' for Request Items please?Please point me to instructions if there are any or any videos.Thanks!donparkin
Forum Posts
Resolved! CMDB Relationship
Hi All,Need your inputs again.what does 'L'(L1,L2,L3 etc) indicates in cmdb relationships. is there any limit on the numbers next to it?
Resolved! Creating a Database View between Incident and Problem Tables
I have a reporting requirement that requires dta from both the Incident and Problem tables.I want a report that will list ALL the incidents and include the Problem ID, State and Created Date where there is a relationship between the Incidents and Pro...
cmdb CI Container
Hello,I am looking for looking for a solution for my client, who has requested a CI Container. It would be a holder for a group of CI's, unlike the CMDB Groups. Is there anything Out of Box that would fit this need? Any suggestions appreciated.Thanks...
Schedule Report Generation limitations
Hello all,I want to schedule reports to some data stores like share point other than email. Is it possible. If it not possible what are all the other options we do have as the number of rows are up to 100k. Through email it will be limited only up to...
Update incident impact and urgency
I'm needing to create new incident impacts, urgency's and priorities. I'm created the new impact and urgency. When I went to the priority lookup rules to create the new ones, they had already been created overtop of the current ones. I'm needing to k...
On-call Groups
Hello. I am working with the on-call plugin and I created a schedule with one of my custom groups. The top schedule is showing up BUT the roster schedules (the assigned tos) are not showing up on the calendar. If I switched the group to one of the OO...
Resolved! Dot walk /Scripts not working in 'Wait for condition' in WF
In a Work Flow, I need to wait till one specific value is set for a field of a reference field of the table where I am writing a WF. I tried to dot walk, Its not working. Even script is not Working. What is the best solution?
Dynamically fill Assignment Group based on Location and group type
Hello ,How to auto populate assignment group dynamically in incident based on user profile?I will have hundred of locations and for each location I will have several user groups.My requirement is for example:I have a user that has location (e.g. Wa...
On Foreign Insert Script in Transform Map
I have a transform Map to Insert CI's to the target CMDB table. In which I have two field maps one is "Manufacturer" and ther other one is "Vendor". Both of these fields are reference fields to Core Company table.I have allowed the Choice create opti...
Resolved! Exclude CI's from Health Metrics
Hi,We want to use the new CMDB Health dashboards for managing our CMDB. However within our company we do not delete CI's but give them a status of "Removed". Of course these CI's become stale over time or don't have the appropriate relations. So my q...
Table, Import Sets, Transform Maps & Scripts
Hello All.I've been asked to:1. Create a table that will show a list of records imported. It will have a unique ID# (7 digits), First Name, Last Name, Email, DOB, Zip code. I've created the table (after a few tries - very new to this) and was able to...
Resolved! Workflow Script Error Illeg access to method getMessage in class orb.mozilla.javascript.RhinoException
I'm working on an approval workflow where the approval group needs to be determined from the Assignment Group. I've built a table to match assignment groups to approvers where the assignment group is a reference to sys_user_group.The script to get ...
Resolved! itil role unable to write "Change Request Values" on a Standard Change Proposal
I'm hoping this is something minute that I'm missing. itil role users are unable to write the "Change Template Values" field when they are creating a Standard Change Proposal. Apart for ACLs and UI policies, is there anything else I should be checkin...
Resolved! Need to analyse who has impersonated as me
Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...
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