Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
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‎08-29-2024 08:40 AM
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
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‎08-29-2024 10:06 AM
sctask is related to a request item which is related to a request. It is not a stand alone task type. You can convert an incident to a request which should have a workflow based on the request item that creates the sctask(s).