Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group

Ashok Mahato1
Tera Contributor
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
1 REPLY 1

Brian Lancaster
Tera Sage

sctask is related to a request item which is related to a request. It is not a stand alone task type. You can convert an incident to a request which should have a workflow based on the request item that creates the sctask(s).