Backgorund script

[SANNAPUREDDYV]

what is the background script for print the active incidents associated to the closed problem and close those incidents?

[Sid_Takali · Accepted solution]

Hi @SANNAPUREDDYV Try below code and modify accordingly 

var problemGR = new GlideRecord('problem');

problemGR.addQuery('state', '6'); 
problemGR.query();

while (problemGR.next()) {
    var incidentGR = new GlideRecord('incident');
    
    incidentGR.addQuery('problem', problemGR.sys_id);
    incidentGR.addQuery('state', '!=', '7'); 
    incidentGR.query();
    
    while (incidentGR.next()) {
        gs.info('Closing Incident: ' + incidentGR.number + ' associated with Problem: ' + problemGR.number);
        
        // Close the incident
        incidentGR.state = '7'; 
        incidentGR.update();
    }
}

gs.info('Script completed successfully.');