Cannot select the Radio Button using Click Component (Custom UI) in ATF

[symonflores_23]

I'm experiencing the same issue with the risk assessment form when using ATF:

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-select-a-related-links-usin...

The problem is that I cannot select any of the choices in the risk assessment, and even the Submit button does not respond to clicks of the ATF.

Retrieved Components in ATF:

Cannot proceed with the rest of steps if risk assessment is not filed.

Am I missing something? Or is there any work around for this?

[Ankur Bawiskar]

@symonflores_23 

ATF has it's limitations when it comes to Custom UI step.

If you are able to retrieve the components and unable to set, nothing can be done here.

Even if you are able to set it, there's no guarantee it will work later or after the upgrade as it relies on the HTML elements on that page.

Please inform your customer about this limitation.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[symonflores_23]

Hi Ankur, do you think it's possible to script the creation of risk assessment?

[Ankur Bawiskar]

@symonflores_23 

you can but testing it with a scripted ATF defies the purpose of using ATF.

ATF is meant for testing simple use-cases and not complex ones which relies on custom steps.

So I will recommend to inform this to your customer.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@symonflores_23 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏