How to make a catalog item variable mandatory only when the Catalog Task state is "Closed Complete"

[symonflores_23]

An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. The fulfiller is expected to attach a file to this variable before setting the task to "Closed Complete."

While we can use a Catalog UI Policy to make the field mandatory, the problem is that the attachment variable becomes mandatory regardless of the task’s state. This prevents assigning a user to the Catalog Task, as the system requires the attachment before updating the record.

How can we configure it so that the attachment variable is only mandatory when the Catalog Task state is set to "Closed Complete"?

To clarify, I want to apply a behavior where the mandatory requirement of the catalog item's attachment variable is enforced only when the Catalog Task’s state is "Closed Complete." The attachment variable is hidden from catalog item view.

 

[Chaitanya ILCR]

Hi @symonflores_23 ,

the screenshots that you have pasted are not visible 

you can create an onChange client script on sc_task table on State field 

and when new value is close complete set the variable mandatory

if(newValue = ="close_complete choice backend value")

 g_form.setMandatory('your_attachment_variable_name',true)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[G Ponsekar]

Hi @symonflores_23 ,

Screenshot is not visible. can you upload as attachments

[Ankur Bawiskar]

@symonflores_23 

3 ways to handle

1) normal onChange client script on state field of sc_task and check if state is closed complete then make those mandatory

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    if (newValue == '3') {
        if (g_form.getValue('variables.variableName1') == '')
            g_form.setMandatory('variables.variableName1', true);
    }

}

2) You need to ensure this is handled via the OOTB Close Task UI action as well as user can close the task from button as well

function closeTask() {
    g_form.setValue('state', 3);
    //Call the UI Action and skip the 'onclick' function

    if (g_form.getValue('variables.variableName1') == '') {
        g_form.setMandatory('variables.variableName1', true);
        return;
    }

    gsftSubmit(null, g_form.getFormElement(), 'close_sc_task');
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
    updateTask();

function updateTask() {
    current.state = 3;
    current.update();
}

3) before update business rule on sc_task table

State Changes to Close Complete && current.request_item.cat_item.name == 'Your Item  Name'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    if (current.variables.variableName == '') {
        current.setAbortAction(true);
        gs.addErrorMessage('Please add file before closing task');
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@symonflores_23 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.