Catalog Item fulfillment flow is not being triggered

[KarsonD]

I built a catalog item, but after submission the fulfillment flow is not being kicked off. The request and RITM exist but no approval and no tasks.

[Tanushree Maiti]

Hi @KarsonD 

1)

• Open the Request (REQ) record linked to your RITM.
• Check the Approval field.
• If it says Requested or Not Yet Requested, the fulfillment flow is intentionally blocked.
• Manually approve the REQ record to see if your RITM flow immediately kicks off.

2) Open Flow Designer -> Executions to see if an error or an unhandled exception killed the flow context silently right after launching

3)Ensure you only have one Process engine defined. Having both a Workflow and a Flow selected simultaneously will conflict and prevent tasks from firing

4) Ensure you have not touched/deactivated any OOB BR on sc_request/sc_req_item. All other flow is working fine.

Refer:

https://www.youtube.com/watch?v=EFYZY8EDR9M&t=111s

[jonsan09]

You might to double check that the latest version of the Flow you built is Active/Activated

[Aditya_hublikar]

Hello @KarsonD ,

I don't understand why you're triggering a Catalog-related Flow using a Business Rule. Instead, you can attach the Flow directly to the Catalog Item's Process Engine section. Then the Flow will automatically start whenever that Catalog Item is submitted."

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[KarsonD]

It is attached in the process engine, but when the catalog item is requested, it does not execute. 

I can also confirm the flow is active. It is not just affecting this flow either, all fulfillment flows for catalog items are executing. I have even tried the step-based fulfillment in catalog builder, and it still does not kick off a step. 

User submits > request created > RITM created > nothing is what seems to be happening.